Field Service Engineer III

Thermo Fisher Scientific•Saint Joseph, MO

7h•Onsite

About The Position

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. DESCRIPTION: We are seeking an experienced Field Service Engineer to join our BioProduction Service and Support team at Thermo Fisher Scientific. This is a full-time, primarily on-site role based in Elwood, Kansas, supporting advanced Single-Use Technology (SUT) bioreactor systems integrated with automation platforms within a GMP-regulated manufacturing environment. This position is responsible to ensure contractual obligations governed by site specific levels of service as defined by customer. The role requires deep technical expertise, rapid response capability, and close daily collaboration with customer operations.

Requirements

Bachelor's Degree in Engineering (Electrical, Electronics, Mechanical, Biomedical or a related scientific field) or equivalent Advanced Degree plus 5 years of experience
Proven experience installing, troubleshooting, and repairing sophisticated analytical instruments, particularly in the bioproduction sector
Strong electronics and mechanical aptitude with the ability to diagnose issues down to the component level
Excellent customer service skills and professional demeanor
Strong verbal and written communication abilities
Demonstrated problem-solving capabilities and analytical thinking
Proficiency with Windows operating systems, MS Office, and service management software
Ability to read and interpret technical diagrams, schematics, and documentation
Valid driver's license is required
Physical ability to lift up to 50 lbs and stand for extended periods
Experience with bioproduction equipment, particularly Single Use Technology (SUT) hardware and automation products
Availability to work flexible hours and respond to emergency service calls
Must be able to obtain necessary credentials to access customer facilities
Strong organizational skills and ability to manage time effectively
Collaborative mindset with the ability to work independently in the field
Willingness to support the full AMER region as the role develops
Self-sufficient; comfortable working independently; logical approach in setting work priorities

Nice To Haves

DeltaV or similar DCS experience is preferred
Knowledge of Bioprocessing and Application Science is a plus

Responsibilities

Serve as the dedicated on-site Thermo Fisher technical expert at the customer’s manufacturing facility in Elwood, Kansas
Ensure full compliance with site specific requirements, including defined response times, uptime targets, and service deliverables
Provide advanced troubleshooting, maintenance, and repair of Thermo Fisher single-use bioreactor systems and associated automation
Support installation, commissioning, and qualification activities
Perform real-time issue resolution to minimize downtime in a mission-critical GMP production environment
Lead and support deviation investigations, root cause analysis, and corrective/preventive actions (CAPA)
Collaborate closely with customer engineering, manufacturing, quality, field application science, and validation teams
Act as a technical advisor to optimize system performance and process reliability
Provide hands-on technical training and guidance to customer personnel as needed
Interface with internal Thermo Fisher teams (Service, Engineering, Product Support) to escalate and resolve complex issues
Maintain accurate documentation and service records in compliance with GMP and internal systems (e.g., Salesforce Service Cloud)
Proactively identify opportunities to improve system performance, service delivery, and customer satisfaction