Field Service Engineer III

TSC•Sierra Vista, AZ

About The Position

FALCATA is seeking an IT/Network Field Service Engineer based in Sierra Vista, Arizona. The position supports direct customer projects and provides on- and off-site field service engineering for several program-related projects concurrently. It serves as a technical bridge between engineering resources and operators and maintainers, and reports to the Field Service Engineering Manager. The engineer helps develop and mature standardization, program- or site-specific requirements, and risk-management strategies to improve the probability of successfully delivering new technological capabilities within approved scope. The role supports the team’s ability to expand available products and services with industry partners in a globally oriented, high-stakes environment. Travel of up to 25% is required.

Requirements

At least 5 years of direct technical-role experience managing servers and network equipment on-site.
U.S. citizenship and a current Secret-level security clearance.
Current CompTIA Security+ certification.
Experience with initial integration and configuration of computing and network hardware and software subsystems.
Strong understanding and applied experience using network test equipment for troubleshooting.
System administration experience with software integration and testing on Windows and Linux operating systems.
Hands-on experience managing and maintaining Cisco network architecture.
Experience developing standard operating procedures, system block diagrams, and subsystem test plans.

Nice To Haves

Bachelor’s degree in Cybersecurity, Information Technology, Computer Engineering, or a related field.
Experience with ISR systems operational sustainment, including ground control stations, communications systems, computing/networking, mission payloads, or related subsystems in resource-limited austere environments.
Experience serving on Initial Cadre Teams for Rapid Development and Technology Transfer.
Valid U.S. passport.
Ability to independently plan, prioritize, schedule, and organize multiple management tasks according to project or task importance.
Ability to work well with other team members under time-sensitive constraints.
Demonstrated technical expertise supporting execution of Field Engineering Services and enabling the development, sustainment, and growth of technological deliverables.

Responsibilities

Provide on- and off-site Field Service Engineering support for multiple program-related projects.
Serve as a technical bridge between engineering resources and operators and maintainers in the assigned portfolio.
Develop and mature standardization, program- or site-specific requirements, and risk-management strategies.
Support successful delivery of technological deliverables within approved scope.
Support the growth of the division’s available products and services with industry partners.
Manage servers and network equipment on-site.
Integrate and configure computing and network hardware and software subsystems.
Troubleshoot using network test equipment.
Perform system administration, software integration, and testing on Windows and Linux operating systems.
Manage and maintain Cisco network architecture.
Develop standard operating procedures, system block diagrams, and subsystem test plans.