Field Service Engineer II (Seattle, WA)

Outset Medical•Seattle, WA

4d•$32 - $44•Remote

About The Position

The Field Service Engineer II (FSE II) installs, performs preventative maintenance on, troubleshoots, and repairs the Tablo Dialysis System. Reporting to the Manager, Field Service, the role applies engineering principles to ensure system performance and serves as a technical representative of Outset when working with clinical staff, patients, and other stakeholders. The FSE II diagnoses issues, identifies root causes, provides responsive technical support, and collaborates with Production, Engineering, Marketing, Sales, and R&D. The role may also contribute to training materials, standard operating procedures, and other documentation. Service activities must be accurately documented in accordance with Outset’s Quality Management System, and company tools, equipment, inventory, and other assets must be managed carefully. Extensive travel within the United States, including overnight stays, may be required.

Requirements

Associate degree in Electrical, Electronics, Mechanical, or Fluidics, recommended, or military equivalent.
At least 5 years of Field Service or industry experience.
Knowledge of electronic, mechanical, and fluid components.
Valid driver’s license and good driving record.
Must have personal transportation until an Outset Medical fleet car is provided.
Ability to charge travel expenses to a personal credit card and be reimbursed by the company.
Ability to travel extensively within the United States, primarily by car, including overnight stays, as required by business needs.
Ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts.
Excellent communication skills and ability to interact with customers, patients, and internal team members.
Ability to respond verbally or in writing to customer or coworker inquiries and complaints.
Self-starter able to multitask and reprioritize duties throughout the day.
Computer and technology skills, including software applications such as Excel, Word, Outlook, and PowerPoint, ERP databases, and technology innovation.
Ability to perform physical activities including standing, walking, climbing, stooping, kneeling, and crawling.
Routinely lift and/or move up to 75 pounds.
Able to work with possible exposure to blood-borne pathogens and/or hazardous materials.
Demonstrates customer focus, intellectual horsepower, composure, functional and technical skills, and self-knowledge.

Responsibilities

Install, troubleshoot, and repair Tablo Dialysis Systems at customer facilities and patients’ homes.
Perform scheduled preventative maintenance, including calibrations, hardware or software upgrades, and verification of system specifications.
Serve as a technical subject matter expert on the Tablo product and support internal and external stakeholders.
Provide first- and second-level technical support to customers as needed, including after-hours, holiday, and weekend coverage.
Document service activities, maintain spares inventory, and record parts usage and failures in the ERP system.
Complete field service and expense reports according to functional standards.
Support Marketing and Sales at seminars, trade shows, and demonstrations as required.
Provide R&D with detailed feedback about system performance, serviceability, and customer comments.
Manage and maintain company assets needed to perform job functions.
Contribute as requested to training materials, SOPs, and other team documentation.
Perform other duties as assigned.