Field Service Engineer II (Oahu, Hawaii)

Abbott • Honolulu, HI

3d • $27 - $53 • Remote

About The Position

Abbott is hiring a Field Service Engineer II for its Diagnostics Division. This field-based remote position covers Oahu, Hawaii, with travel up to 50% within the assigned territory. The engineer serves as a technical expert for customers, installing, maintaining, and troubleshooting diagnostic instruments while supporting compliance and customer satisfaction. The role manages territory service activities, resolves complex issues, and collaborates across teams to deliver reliable diagnostics that affect patient care.

The position includes installing and maintaining diagnostic systems; troubleshooting multiple complex instruments; managing customer issues through resolution or escalation; planning service visits and maintaining inventory; supporting on-call rotation and after-hours coverage; following regulatory, quality, and laboratory safety requirements; mentoring and collaborating with other representatives; meeting service sales, cost, and KPI targets; and using remote support tools while maintaining certifications through ongoing training.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 2–5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 50% within the assigned territory.
• Valid driver’s license.

Nice To Haves

• Strong troubleshooting and problem-solving skills with laboratory instrumentation.
• Ability to work independently and thrive in team environments.
• Proficiency in computer applications including Word, Excel, PowerPoint, and Internet tools, as well as remote computing tools such as VPN and remote troubleshooting.
• Effective communication and interpersonal skills.

Responsibilities

• Install diagnostic systems and perform preventive maintenance and corrective repairs to support instrument performance and compliance.
• Diagnose technical problems across multiple complex instruments, accurately document resolutions, and close service calls within defined timelines.
• Manage customer issues through resolution or escalation, provide proactive communication, and build customer relationships.
• Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hours coverage, and travel for training or critical account support.
• Follow regulatory, quality-system, and laboratory safety guidelines and maintain documentation for audits.
• Partner with cross-functional teams to meet business goals and guide other Field Service Representatives.
• Meet service sales, cost-of-service, and key performance indicator targets for assigned accounts.
• Use remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Benefits

• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, an affordable and convenient path to earning a bachelor’s degree.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level