Field Service Engineer II (Oahu, Hawaii)

Abbott • Honolulu, HI

12h • Remote

About The Position

Abbott is hiring a Field Service Engineer II for a remote, field-based territory on Oahu, Hawaii. The role supports customers as a technical expert by installing, maintaining, and troubleshooting diagnostic instruments while ensuring regulatory and quality compliance and customer satisfaction. The engineer manages the assigned territory, resolves complex service issues, and collaborates across functions to support business goals. This work helps ensure reliable diagnostic services that contribute directly to patient care. Travel is up to 50% within the territory. A valid driver’s license is required.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 2–5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 50% within the assigned territory.
• Valid driver’s license.

Nice To Haves

• Strong troubleshooting and problem-solving skills with laboratory instrumentation.
• Ability to work independently and thrive in team environments.
• Proficiency with computer applications including Word, Excel, PowerPoint, and the Internet.
• Experience with remote computing tools, including VPN and remote troubleshooting.
• Effective communication and interpersonal skills.

Responsibilities

• Install diagnostic systems and perform preventive maintenance and corrective repairs to maintain instrument performance and compliance with quality standards.
• Diagnose technical issues across multiple complex instruments, document resolutions, and close service calls within defined timelines.
• Manage customer issues through resolution or escalation, provide proactive communication, and build customer relationships.
• Plan and prioritize service visits, maintain accurate inventory, and participate in on-call rotation and after-hours coverage.
• Travel for training or critical account support as needed.
• Follow regulatory, quality-system, and laboratory-safety guidelines, and maintain documentation for audits.
• Collaborate with cross-functional teams and provide guidance to other Field Service Representatives.
• Meet service sales, cost-of-service, and key performance indicator targets for assigned accounts.
• Use remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Benefits

• Career development opportunities with an international company.
• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, offering an affordable and convenient path to a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level