Senior Field Service Engineer- Honolulu, Hawaii

Abbott • Honolulu, HI

1d • Remote

About The Position

Abbott is hiring a remote, field-based Senior Field Service Engineer in its Diagnostics Division to support Honolulu and Oahu, Hawaii. The incumbent may reside anywhere within the territory and will support advanced diagnostic instrumentation and complex systems, including laboratory automation. This senior-level technical expert independently resolves complex service challenges, serves as an escalation resource, and builds trusted customer relationships while ensuring instrument performance, regulatory compliance, and customer satisfaction.

The role involves local travel of up to 95% and long-distance travel of up to 25%; the posting also lists travel as 50% of the time. A valid driver's license is required.

Requirements

• Bachelor's degree or equivalent relevant experience.
• At least 5 years of experience as a Field Service Engineer.
• Ability to travel locally up to 95% and long-distance up to 25%.
• Valid driver's license.
• Demonstrated troubleshooting and problem-solving capability with laboratory instrumentation, including automation.
• Ability to work effectively independently and in team-based service environments.
• Proficiency with Microsoft Word, Excel, PowerPoint, internet-based tools, VPN, and remote troubleshooting systems.
• Effective verbal and written communication skills in customer-facing technical environments.
• Interpersonal skills for professional customer and cross-functional interactions.

Nice To Haves

• Bachelor's degree in biomedical engineering, electrical engineering, mechanical engineering, or medical technology.
• Experience supporting laboratory instrumentation and automation in a clinical or diagnostic environment.

Responsibilities

• Install, maintain, repair, and upgrade complex diagnostic instruments and automation systems to ensure optimal performance and uptime.
• Troubleshoot hardware, software, and system-level issues and independently resolve complex service challenges.
• Serve as a technical escalation point for critical customer issues and complex service situations.
• Build and maintain customer relationships through proactive communication and expert technical guidance.
• Own and manage the assigned territory, prioritizing service activities to meet customer and business requirements.
• Ensure service activities comply with Abbott quality systems, regulatory standards, and laboratory safety requirements.
• Document service activities, resolutions, and compliance-related records accurately.
• Collaborate with Sales, Applications, Technical Support, and Engineering teams to support customer success.
• Provide technical mentoring and informal guidance to Field Service Engineers and peers as needed.
• Use remote diagnostic tools and digital technologies to maximize instrument uptime and service efficiency.
• Maintain required certifications and complete ongoing technical training.

Benefits

• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, an affordable and convenient path to earning a bachelor's degree.
• Career development opportunities with an international company.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior