Field Service Engineer II- San Diego, CA

Abbott Laboratories • Pleasanton, CA

9d • $29 - $58 • Remote

About The Position

Abbott is hiring a remote, field-based Field Service Engineer II for its Diagnostics Division, covering the San Diego, California territory. The role supports customers as a technical expert by installing, maintaining, and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction. The engineer manages the territory, resolves complex issues, and works with cross-functional teams to provide reliable service that supports patient care. Travel within the territory is up to 40%, and a valid driver’s license is required.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 2–5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 40% within the assigned territory.
• Valid driver’s license.

Nice To Haves

• Strong troubleshooting and problem-solving skills with laboratory instrumentation.
• Ability to work independently and thrive in team environments.
• Proficiency in Word, Excel, PowerPoint, Internet, and remote computing tools such as VPN and remote troubleshooting.
• Effective communication and interpersonal skills.

Responsibilities

• Install diagnostic systems and perform preventive maintenance and corrective repairs to maintain instrument performance and compliance with quality standards.
• Diagnose technical issues across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Manage customer issues through resolution or escalation, provide proactive communication, and build strong customer relationships.
• Plan and prioritize territory service visits, maintain accurate inventory, and support on-call rotation, after-hours coverage, and travel for training or critical account support.
• Follow regulatory, quality-system, and laboratory safety guidelines, and maintain documentation for audits.
• Partner with cross-functional teams and provide guidance to other Field Service Representatives.
• Meet service sales, cost-of-service, and key performance indicator targets for assigned accounts.
• Use remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Benefits

• Employees can qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, an affordable and convenient path to earning a bachelor’s degree.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level