Field Service Engineer II

IMS Nanofabrication GmbH • Hillsboro, OR

11h • Onsite

About The Position

The Field Service Engineer II role emphasizes customer satisfaction, technical troubleshooting skills, and collaborative teamwork in daily operations with other Field Service Engineers. A successful Field Service Engineer II at IMS Nanofabrication displays strong problem-solving and decision-making skills and a deep understanding of the impact of quickly diagnosing and addressing problems in the customer environment. They have a strong desire to master both the technical attributes of our Multi-Beat Mask Writer and the people skills required to take the role in front of our critical customer. This role requires an in-person presence in our Hillsboro, OR with a daily presence at our customer site(s). This non-exempt role reports directly to the team lead engineer in charge at IMS America and strongly aligns with the headquarters' R&D and operations teams in Austria.

Requirements

• A Bachelor’ of Science degree in an Engineering discipline
• 2~5+ years of Field Service experience
• At least 3 – and preferably 5-years of customer-facing experience and good written and verbal communication skills.
• Good problem-solving skills.
• Excellent interpersonal skills, enjoy being part of and integrating with a global team
• Excited to be part of a fast-paced and fast-growing entity.
• Prior metrology or lithography equipment support background.
• Troubleshooting experience with ultra-high vacuum systems.
• Experience in Linux/UNIX server system administration.

Responsibilities

• Be a part of a growing team of professional Field Service Engineers in Hillsboro, OR.
• Internally align on and perform the activities related to the installation, annual preventive maintenance, and issue resolution of a growing fleet of Multi-beam mask writers
• Ensure that the IMS-defined methodologies and procedures are uniformly followed and provide feedback to Headquarters regarding improvements, gaps, or necessary changes.
• Take part in special task force teams that handle customer escalations and challenging incidents, including professional and regular communication with the customer and headquarters functions.
• Ensure seamless and transparent communication of all status updates to IMS U.S. leadership.
• Maintain and build excellent customer relationships with local Tool Owners and other critical customer stakeholders
• Attend fab-related customer meetings to update the team's ongoing and planned issue resolution, installation, and Annual Preventive Maintenance activities

Benefits

• Excellent professional and personal development opportunities in an international company.
• Very collegial and motivated team with short communication channels.
• Top-equipped workplace (modern office, laptop, height-adjustable desk).
• Competitive salary
• Paid time off
• Medical, dental and vision plans
• Life, disability coverage
• 401K plan + company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees