Field Service Engineer II

Arcfield•Middletown, RI

3h•Onsite

About The Position

As a Field Service Engineer II, you will be the face of ARCFIELD and a member of the ARCFIELD Field Service Team. This role supports the Middletown, RI ARCFIELD location, which serves over 100 on-site users and several hundred remote users. Key responsibilities include refreshing and deploying new equipment such as desktops, laptops, headsets, and monitors. You will also be responsible for troubleshooting hardware and software issues, including connectivity and imaging problems, in both Windows and Linux environments, performing network maintenance, and handling White glove projects. The ideal candidate should possess deep technical expertise, excellent customer service skills, and the ability to thrive in a fast-paced, dynamic environment. The position requires an onsite presence 5 days per week, with core hours from 8:00 a.m. to 5:00 p.m. eastern time.

Requirements

Bachelor's degree in Computer Science, Engineering, or a related technical field
2-4 years of experience as a field support engineer or in a similar technical role
BS 2-4 Years, MS 0-2 or HS 8-10
Knowledge of hardware and software systems, networks, and IT infrastructure
Strong problem-solving, analytical, and critical thinking skills
Excellent communication and customer service skills
Ability to work independently and as part of a team
Willingness to travel to customer sites as needed
Strong troubleshooting and diagnostic skills
Adaptability to learn new technologies and systems quickly

Nice To Haves

Certifications (e.g., CompTIA, Cisco, Microsoft, Network+, Security+)
Experience with project management and documentation
Provide Windows Server OS software and hardware support
Experience using Salesforce, Jira or other enterprise ticketing system
Experience troubleshooting both local and network printers
Experience providing both in person and over the phone support
Moderate to advanced troubleshooting skills
Comfortable working with hardware and software issues
Great customer service (will be sitting on client site working directly with end users)
Ability to work autonomously with minimal supervision
Excellent written communication and technical documentation skills
Willingness to travel

Responsibilities

Provide remote and on-site technical support and troubleshooting for customers and end-users
Install, configure, maintain, and repair complex hardware and software systems
Maintain accurate inventory levels in the enterprise inventory system
Collaborate with the logistics team to track and manage incoming and outgoing stock
Assist with the coordination of stock transfers and shipments to meet business needs
Participate in in-service training, staff meetings, and other professional development opportunities.
Analyze and resolve technical issues in a timely manner
Develop and implement effective solutions to problems
Document all support activities and maintain detailed records
Collaborate with cross-functional teams to ensure optimal system performance
Stay up-to-date with the latest technologies and industry trends