Field Service Engineer II (Federal)

Axon•Scottsdale, AZ

7d•Remote

About The Position

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Location: Remote, Preferably the west coast, but will consider anywhere in the US. (up to 70% travel) Reports to: Director of Customer Solutions Direct Reports: 0 Your Impact A Field Service Engineer engages in both pre and post-sale activities. (Deployment) This person supports pre-sale with test and evaluations, and on-site consulting. Post-sale, he or she plans, coordinates, and executes program implementation following purchase of Axon Enterprise’s Evidence.com, Axon body worn camera products, and Axon Professional Services Packages. A Field Service Engineer acts as a Trusted Advisor, instrumental in the adoption of Axon Enterprise’s products and solutions, focusing on enhancement of the Evidence.com digital evidence management system capabilities to facilitate enhanced agency workflows and efficiencies. A Field Service Engineer is responsible for delivering exceptional experience for our Federal partners.

Requirements

BS/BA or equivalent knowledge and experience
Prior law enforcement background is preferred
Experience implementing and/or leading new programs of record
Experience with SAAS sales or support
Experience with project management and resource tracking
Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Digital Video, Body Worn Cameras, Conductive Energy Weapons, Mobile communications, SAAS
Understanding of software and/or hardware, testing and deployment
Understanding and conversant about company, solutions and products’ strengths, weaknesses, opportunities, and threats
Willing to travel weekly throughout North America and possible international travel
Experience working with law enforcement or military sales
Ability to work effectively, add value as a team member and assume leadership role within the team
Ability to work remotely effectively and add value as a team member. Demonstrate technical knowledge and consultative skills
Ability to teach other members of the team and act as a mentor as required
Willingness to take ownership of accounts and account related actions
Must be able to coordinate across various groups and functional teams
Ability to perform tasks with little or no supervision
Demonstrate ability to implement, drive, track and report projects

Responsibilities

Setup and deployment of all Axon Products (SW, Apps and Devices)
Maintaining the Agency’s Evidence.com account
Give Agency best practice knowledge and lessons learned
Conducting on-site training on new features and products for the agency’s leadership team(s)
Thoroughly documenting issues and workflows and suggesting new workflows to improve effectiveness of the Axon program
Providing on-site support for Axon products and their supporting infrastructures
Proactively monitoring the health of Axon equipment and providing “white glove” RMA support
Recording and tracking agency feature requests and major bugs
Connecting the Agency to “Early Access” programs for new products