Field Service Engineer I (Entry-Level)

IMS Nanofabrication GmbH • Hillsboro, OR

3h • Onsite

About The Position

This entry-level Field Service Engineer I role is designed as an exceptional launchpad for recent college graduates with engineering/science degrees, as well as military veterans (such as from the Navy Nuclear Propulsion Program), who thrive in high-accountability, high-consequence technical environments. The role emphasizes customer satisfaction, technical troubleshooting skills, and collaborative teamwork in daily operations with other Field Service Engineers. A successful candidate will display strong problem-solving and decision-making skills, alongside a deep understanding of the impact of quickly diagnosing and addressing problems in the customer environment. They will have a strong desire to master both the technical attributes of IMS's Multi-Beam Mask Writers and the people skills required to excel in front of critical customers. This role requires an in-person presence in the Hillsboro, OR office with a daily presence at customer site(s), aligning with the US headquarters in Santa Clara, CA and global R&D in Austria. This non-exempt role reports directly to the team lead engineer in charge at IMS America.

Requirements

• Bachelor’s of Science degree in an Engineering discipline (Electrical, Mechanical, Mechatronics, Chemical), Physics, or a related STEM field.
• Excellent problem-solving skills and eagerness to bridge theoretical engineering concepts with hands-on machinery troubleshooting.
• Successfully completed the U.S. Navy Nuclear Power School and prototype training.
• Deep-seated respect for procedural compliance, operational safety, and quality control (QA/QC), with a proven track record of diagnosing complex mechanical, electrical, or electronic systems under operational pressure.
• Exceptional interpersonal skills, with a genuine enjoyment of being part of and integrating with a global, fast-paced team.
• Strong written and verbal communication skills; comfortable presenting technical updates in high-visibility customer environments.
• 1+ years of technical field service or hands-on operational system experience (Navy nuclear plant operation/maintenance directly satisfies this).

Nice To Haves

• Prior metrology or semiconductor lithography equipment support background.
• Hands-on troubleshooting experience with ultra-high vacuum (UHV) systems or high-voltage electronics.
• Experience in Linux/UNIX server system administration.

Responsibilities

• Be part of a growing team of professional Field Service Engineers in Hillsboro, OR.
• Internally align on and perform the activities related to the installation, annual preventive maintenance, and issue resolution of a growing fleet of multi-beam mask writers.
• Ensure that IMS-defined methodologies and procedures are uniformly followed, and provide critical feedback to Headquarters regarding improvements, gaps, or necessary changes.
• Take part in special task force teams that handle customer escalations and challenging incidents, maintaining professional and regular communication with customer and headquarters functions.
• Ensure seamless and transparent communication of all status updates to IMS US leadership.
• Maintain and build excellent customer relationships with local Tool Owners and other critical customer stakeholders.
• Attend fab-related customer meetings to update the team's ongoing and planned issue resolution, installation, and Annual Preventive Maintenance activities.

Benefits

• Excellent professional and personal development opportunities in an international company.
• Very collegial and motivated team with short communication channels.
• Top-equipped workplace (modern office, laptop, height-adjustable desk).
• Competitive salary.
• Convenient Santa Clara location.
• Benefits package that includes paid time off, medical, dental and vision plans, life, disability coverage, and a 401K plan + company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level