Field Service Technicain (Entry Level)
About The Position
The Field Service Technician I installs low-voltage systems and helps ensure they are implemented accurately and function as intended. The role combines teamwork with independent project execution and includes providing customers with fundamental training on system operations. It also requires effective communication and attention to detail. The technician reviews project documentation, inspects sites, installs and troubleshoots systems, performs maintenance and inspections, and responds to service calls and customer inquiries. The position involves extensive travel, mostly within the Midwest. Some weekend travel may be necessary for work at multiple sites, though the technician is home most weekends.
Requirements
- Hands-on or field experience from previous work.
- Working knowledge of basic IT networking, configurations, and IP addressing.
- Ability to read architectural drawings.
- Team management or supervisor experience.
- Previous experience completing projects within scope.
- Previous experience with service ticketing processes.
- Excellent communication skills.
- Valid U.S. driver's license.
Nice To Haves
- Previous knowledge of fire, CCTV, intrusion, or emergency nurse call systems.
Responsibilities
- Review project quotes and scopes before beginning onsite work.
- Inspect installation sites and review work orders, architectural plans, and installation methods.
- Install low-voltage cabling, devices, and systems according to specifications, applicable codes, and industry practices, as directed by a supervisor.
- Troubleshoot and diagnose issues with installed systems.
- Conduct routine system maintenance and inspections as needed.
- Respond promptly to service calls and customer inquiries.
- Travel extensively, mostly within the Midwest, with occasional weekend travel for work across multiple sites; be home most weekends.
- Provide excellent customer service and maintain customer satisfaction.
- Provide customers with fundamental training on system operations.
Benefits
- Competitive base salary based on experience.
- Bonus and commission programs.
- Paid Time Off (PTO).
- Volunteer Paid Time Off (VTO).
- 100% employer-paid family health insurance premium.
- 100% employer-paid disability insurance.
- 100% employer-paid dental and vision insurance.
- 401(k) with annual Safe Harbor contributions from the company.
- Profit-sharing opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
