Field Service Engineer 2

GE HealthCare

18h•Remote

About The Position

The Field Service Engineer 2 performs preventive maintenance, installations, troubleshooting, and repairs on medical equipment for one or more modalities at hospitals or healthcare systems in the Tulsa, Oklahoma area. The role supports customers in using instruments and systems, provides education and training as needed, and works with service engineering colleagues and other staff to address complex customer requirements. The engineer develops customer relationships, conducts intake meetings at customer sites, coordinates multiple priorities, uses data analysis and knowledge resources to resolve issues, and documents service work performed. The position may include other duties as assigned.

Requirements

Associate degree, bachelor’s degree, military education, or high school diploma/GED with 6 or more years of experience servicing electrical equipment.
At least 2 years of experience servicing medical equipment.
Proficiency in Microsoft Office Suite.
Strong communication skills.
Ability to analyze and troubleshoot technical issues.
Valid driver’s license.
Ability to be available after hours and/or work a rotating on-call schedule, including weekends.

Nice To Haves

Ability to lift, carry, push, and pull up to 35 pounds unassisted.
Ability to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, and sit and stand for long periods.
Ability to reach at, above, and below shoulder level; flex or extend the neck; and demonstrate good hand and finger dexterity.

Responsibilities

Perform preventive maintenance, installations, troubleshooting, and repairs on medical equipment.
Assist customers in using instruments and systems; provide educational programs and train customers on computerized systems as required.
Troubleshoot customer complaints and perform necessary repairs.
Work with service engineering team members and other staff to develop effective solutions for complex customer requirements.
Develop and maintain customer relationships to support high customer satisfaction.
Conduct intake meetings at customer sites to understand needs, establish service plans, set expectations, and ensure follow-through.
Coordinate and manage multiple priorities to complete assigned tasks within established timeframes.
Use data analysis skills and knowledge base resources to resolve customer issues and identify opportunities.
Maintain appropriate documentation for services performed, including troubleshooting steps and test equipment results.
Perform other duties as assigned.