Field Service Dispatch Coordinator

Bray & Scarff • Laurel, MD

4d • $19 - $23 • Onsite

About The Position

The Field Service Dispatch Coordinator 1 supports the daily scheduling and coordination of service technicians. This role manages incoming service requests, schedules appointments, enters accurate documentation, and communicates with customers regarding service timing. Coordinator 1 focuses on standard scheduling tasks, established procedures, and consistent communication to support the service department.

Requirements

• Previous experience in a customer service or administrative role preferred
• Strong verbal communication skills
• Ability to work in a fast paced environment
• Proficiency with computers and basic scheduling tools
• Strong organizational skills
• Attention to detail in documentation
• Ability to remain calm and supportive during customer interactions
• Willingness to learn routing processes and service department procedures

Responsibilities

• Answer incoming calls and log service requests accurately
• Schedule service appointments based on technician availability and standard procedures
• Provide customers with clear explanations of scheduling expectations and next steps
• Record call details, technician updates, and relevant notes in company systems
• Assist technicians by confirming addresses, time windows, and basic job information
• Monitor scheduled calls and notify the team of potential delays or changes
• Support the dispatch and customer service teams with documentation and updates
• Learn routing procedures, company systems, and scheduling rules
• Provide professional and timely communication to customers and internal teams
• Follow all office procedures and service department guidelines
• Any other duties as assigned

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed