Field Service Diesel Technician

Cummins•Kenner, LA

9h•$65,600 - $98,400•Onsite

About The Position

Cummins is seeking a Field Service Diesel Engine Technician to perform engine repairs for its Distribution Business in Kenner, Louisiana. The role involves diagnosing and repairing engines and related components at customer sites, performing preventive maintenance, and ensuring timely, customer-focused service. The technician uses specialized mechanical and electronic tools, follows service procedures and schedules, documents completed work, and maintains a clean and properly functioning service vehicle and tools. The position also includes identifying additional service and sales opportunities, escalating unresolved technical issues, and coaching and developing technicians or apprentices. The technician must follow applicable health, safety, and environmental requirements and complete training in line with skill and business needs. A $5,000 sign-on bonus is offered.

Requirements

Significant field service work experience.
Expert-level knowledge of and/or experience with engine products.
Customer service experience.
Vocational diploma from a relevant technical institution.
Locally valid driving permit; a current valid license is required.
Must be at least 18 years old with 2 years of driving experience.
Must have a 5-year motor vehicle report free from major violations.
A CDL may be required to obtain upon hire; federal law requires CDL holders to be at least 21 years old.
The position may require licensing for compliance with export controls or sanctions regulations.

Nice To Haves

Apprentice-trained engine technician.
Experience providing technical advice and coaching to more junior technicians.
Marine experience.

Responsibilities

Complete repairs and rebuilds on engine products in the field.
Build and maintain productive customer relationships and respond promptly and efficiently to customer needs.
Use specialized tools and documented procedures to diagnose and complete complex repairs at customer sites.
Perform preventive maintenance on engines and related components according to documented schedules and standards.
Escalate unresolved issues to product specialists or a supervisor.
Coach and develop technicians and/or apprentices, transfer knowledge, and potentially provide work direction or review repair plans and parts lists.
Complete service worksheets, timesheets, warranty claims, quality documents, and other required records using handwritten forms or business systems.
Identify additional sales and service opportunities with customers.
Complete training in line with skill and business requirements.
Maintain service vehicles and tools so they remain clean and operate properly.
Follow relevant health, safety, and environmental policies, procedures, and legislation, and report issues or incidents to site management and a supervisor.