Field Service Diesel Technician
About The Position
Cummins is seeking a Field Service Diesel Engine Technician for its Distribution Business in Lake Charles, Louisiana. The technician performs engine repairs and rebuilds in the field, preventative maintenance, and diagnostics while providing courteous, customer-focused service. The role uses specialized mechanical and electronic tools, service publications, and documented procedures to identify and resolve issues, prepare required parts and tools, and maintain accurate service records. The technician maintains their service vehicle and tools, completes required training, and follows applicable health, safety, and environmental policies. The role requires availability to support internal and external customers 24/7, 365 days a year. A $5,000 sign-on bonus is offered.
Requirements
- Vocational diploma from a relevant technical institution.
- Locally valid driving permit; a current valid license is required.
- Basic-level field service work experience.
- Intermediate-level knowledge of and/or experience with engine products.
- Customer service experience.
- Must be at least 18 years old with at least 2 years of driving experience.
- Must have a five-year motor vehicle report free from major violations.
- Subject to Federal Transit Administration pre-employment and random drug testing, and ongoing random drug and alcohol testing.
- Availability to support internal and external customers 24/7, 365 days a year.
- Strong teamwork capabilities.
- Outstanding time and attendance.
- Strong work ethic.
- May require licensing for compliance with export controls or sanctions regulations.
Nice To Haves
- Apprentice-trained Engine Technician.
Responsibilities
- Complete repairs and rebuilds on engine products in the field.
- Build productive customer relationships and respond promptly and efficiently to customer needs.
- Use specialized tools and documented procedures to diagnose and complete repairs, including identifying and preparing required parts and tools.
- Perform preventative maintenance on engines and related components according to documented schedules and standards.
- Escalate unresolved issues to more experienced Field Service Technicians and/or a supervisor.
- Complete service worksheets, timesheets, warranty claims, quality documents, and other required documentation using handwritten forms or business systems.
- Identify additional service opportunities with customers.
- Complete training in line with skill and business requirements.
- Maintain the service vehicle and tools in clean, properly operating condition.
- Follow relevant health, safety, and environmental policies, procedures, and legislation, and report issues or incidents to site management and a supervisor.
- Apply diagnostic workflows and service tools to troubleshoot complaints, isolate failed components, validate repairs, and document results.
- Interpret electronic service tool results and analyze engine-system interactions to diagnose and repair products.
- Repair, maintain, disassemble, and assemble engines or power generators according to guidelines and quality requirements.
- Inspect and replace parts and components according to reuse guidelines, and perform progressive damage checks.
- Obtain product technical issue information, use available resources, and document troubleshooting steps when escalating issues.
Benefits
- $5,000 sign-on bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
