Field Service Coordinator
James River Equipment Group•Manassas, VA
•Onsite
About The Position
Join the team at James River Equipment in Manassas Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace. This position is day shift, Monday-Friday.
Requirements
- 2 or more years of experience as a dispatcher and/or service advisor with exceptional customer service
- Excellent communication skills with attention to detail and consistent follow up
- Daily computer usage in scheduling/dispatch and work order systems, with experience in CDK at plus
- Ability to work as liaison between technicians and customers while handling high volume of customer inquiries in person and by phone
- Lifting up to 50 pounds and the ability to conduct equipment inspections on occasion
Nice To Haves
- Experience in CDK
Responsibilities
- Scheduling, dispatching and managing service jobs for our field technician team per work order and guidelines
- Complete customer service work authorizations with input from technicians, foreman/manager and parts department and identify all repair needs with technicians
- Provide cost estimates to customers, ensure customers have sufficient credit for the work authorized, explain pricing options and set up payment plans when needed
- Communicate estimated job start time and completion date, update the customer of changes or additional concerns as they arise, and make additional service work recommendations that align with technician’s inspection during repair
- Assign SPGs or estimated repair times to work order, approve technician’s service report and perform final inspections
- Review invoice with customer prior to closing work order, answer customer questions and invoice the customer based on internal and warranty work
Benefits
- Competitive pay (negotiable based on experience) plus bonus opportunities
- Extended health, dental, and vision insurance (day one of employment)
- Health savings account options
- Flexible spending account options
- Disability and life insurance
- 401k with employer match and profit share (after 90 days of employment)
- Annual tools and PPE allowance
- Paid time off and paid holidays
- Employee recognition rewards program
- Opportunities to attend a yearly cruise for top performers
- Opportunities for leadership and professional growth
- Quarterly group outings, company events, and employee recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
