Field Service Coordinator
About The Position
Metergy Solutions, LLC. (“Metergy”) is a technology company driving significant carbon emission reductions through its innovative Submetering as a Service (SaaS) model. With a 45-year track record, Metergy is a leading submetering provider in North America, supplying, installing, and remotely reading meters for electricity, water, gas, and thermal energy in multi-residential and commercial buildings. The company bills and collects for commodity costs and administrative charges, helping clients reduce energy consumption by 40% and supporting decarbonization efforts. Metergy has over 900,000 contracted meters, issues over 4 million utility bills annually, and employs over 500 team members. As a portfolio company of Brookfield Infrastructure Partners, Metergy benefits from access to large-scale capital and infrastructure investment expertise. Metergy's mission is to provide accurate and reliable utility consumption data through market-leading submetering and billing expertise, while fostering a workplace that values and empowers its team members. Metergy has been recognized as a Great Place to Work for two consecutive years, highlighting its commitment to a respectful, inclusive, and high-performing environment.
Requirements
- Must have 3-5 years’ experience in customer service
- Must have excellent record keeping ability and organizational skills
- Experience with Microsoft Office Suite
Nice To Haves
- Familiarity with bidding process or construction industry a plus
- Bachelor’s degree preferred
- Property management experience a plus
- While a candidate with a background in an electrical field is ideal, we are open to candidates with strong scheduling and customer service backgrounds that are willing to learn.
- This role in the long run will require an understanding of submetering, state reporting laws, and basic troubleshooting of common errors.
Responsibilities
- Process customer requests for field service work
- Coordinate with building management staff to schedule field work
- Quickly respond to cancellations and urgent requests
- Determine if customers are required to sign authorizations before scheduling work
- Issue reports to customers after all work is completed or upon request
- Issue reports to accounting department for invoicing of work completed
- Schedule daily field service for all unresolved problems
- Process requests from billing department for readings of billing customer sites
- Process commissioning requests from sales department
- Proactively initiate contact with clients to schedule annual required testing, setting up service dates and following up to confirm appointments
- Review reports to make sure we come away with a successful result or remedy any issues quickly and effectively
- Responsible for gathering reports and generating official documents for annual state required tests, as well as checking for completeness and following up as needed
- Provide the highest level of customer service and professionalism to our clients through phone, email and on-site interactions
- Generate monthly progress/efficiency reports for the department
- Cross collaboration with other teams within the organization
- Supporting escalations as and when required
- Assist in coordinating training events
Benefits
- Excellent health coverage and life insurance benefits – no waiting period!
- Company-paid Long-Term Disability and Basic Life Coverage
- Flexible Spending Account (FSA) options
- 401K plan with immediate company match
- Generous Paid Time Off Plan plus 10 paid holidays
- Summer hours to enjoy the weather
- Regular Social events - happy hours, summer & holiday parties, & more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
