Field Service Coordinator

Practical Applications, Inc. • Woburn, MA

3d

About The Position

The Field Service Coordinator for the Water and Wastewater department supports the entire department with scheduling, procurement, coordination, field preparation, customer service, invoicing, cost reporting, and departmental finance. This role involves preparing a weekly active project list with status, costs, and labor details, and presenting this report to both teams jointly and individually. The coordinator will contact customers to gather details regarding purchase orders, shipping, billing, scheduling, and site access. They will also assist team members with weekly, monthly, and quarterly scheduling, cancellations, and schedule changes, and help maintain field instruments and equipment by managing repairs and maintenance. Additionally, the role supports laboratory courier pickups and relinquishes chain of custody documents.

Requirements

• Bachelor’s degree in business administration or related program
• Minimum of five years of experience in project coordination
• Strong organizational skills
• Strong Excel and Microsoft Suite experience
• Strong accounting and finance understanding and reporting
• Exquisite interpersonal, written, and oral communication skills

Responsibilities

• Plan and prepare weekly, monthly, and quarterly schedule for the department
• Answer phones and doors, receive packages using receiving procedures
• Update and present weekly project progress, budget, labor, and material costs
• Contact customers on scheduling and feedback
• Update work order platform with field assignments and customer information
• Prepare, submit, track, input payments, follow up on invoice aging
• Procure materials and monitor delivery
• Contact customers with updates on scheduling and billing
• Work with accounting team to maintain customer terms
• Maintain department inventory
• Keep office area and lab clean and tidy
• Keep workspace clean and organized
• Laboratory tasks as needed (setting up bottles, restocking field kits, cleaning and maintaining field equipment, etc.)
• Other tasks and projects as needed and directed by department manager

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level