Field Service Coordinator

Stanley Black & Decker • Richmond, VA

6d • $84,000 - $135,200 • Remote

About The Position

As a Field Service Coordinator, you’ll be part of our Product Services Division working as a Field employee. You’ll get to work with the Sales and Field End User Specialist to conduct effective end-user demonstrations and product knowledge events. You will gain operational experience by learning the different aspects of the Service Center including retail, back-end repair process, inventory management, and center profit and loss statements. You will be servicing and managing end-user accounts through strategic planning, providing them with the best possible solutions for their business. You will support service repair marketing programs, bringing awareness to new products and accessories, and utilizing marketing programs to convert competitive products to take market share. You will be responsible for growing the account base through aggressive prospecting for new customers in the market. You will promote All Stanley Black & Decker brands by effectively utilizing marketing programming, leveraging field resources to drive sales through distribution partners converting end users through product placement and safety training. You will regularly call on end-users to buy offices, and job sites within an assigned area, ultimately seeding products and driving end-user conversions. You will identify new sales opportunities, create, and deliver value-added offerings to key decision makers while maintaining and delivering profitable ROI for SBD. You will identify and execute SBD relationships with key end users, serving as a liaison between product manager, market & all other SBD resources & teams.

Requirements

• Minimum of 3-5 years of sales and customer service experience.
• Experience with power tools and construction.
• Willingness to travel up to 80% within the specified sales territory and potentially outside of territory.
• May need to travel up to two weeks at a time.
• Experience with Point of sales and entering purchase orders.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Conduct effective end-user demonstrations and product knowledge events.
• Gain operational experience by learning the different aspects of the Service Center including retail, back-end repair process, inventory management, and center profit and loss statements.
• Service and manage end-user accounts through strategic planning, providing them with the best possible solutions for their business.
• Support service repair marketing programs, bringing awareness to new products and accessories, and utilizing marketing programs to convert competitive products to take market share.
• Grow the account base through aggressive prospecting for new customers in the market.
• Promote All Stanley Black & Decker brands by effectively utilizing marketing programming, leveraging field resources to drive sales through distribution partners converting end users through product placement and safety training.
• Regularly call on end-users to buy offices, and job sites within an assigned area, ultimately seeding products and driving end-user conversions.
• Identify new sales opportunities, create, and deliver value-added offerings to key decision makers while maintaining and delivering profitable ROI for SBD.
• Identify and execute SBD relationships with key end users, serve as liaison between product manager, market & all other SBD resources & teams.

Benefits

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Programs & benefits in support of your wellbeing.
• Discounts on Stanley Black & Decker tools and other partner programs.
• Access to a wealth of learning resources, including our digital learning portal.
• Career paths with opportunities to grow and develop skills along multiple career paths.
• Diverse and inclusive culture.
• Volunteerism opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level