Field Service Coordinator

Practical Applications•Woburn, MA

2d•Onsite

About The Position

The Field Service Coordinator for the Water and Wastewater department supports the entire department with scheduling, procurement, coordination, field preparation, customer service, invoicing, cost reporting, and departmental finance. This role involves preparing weekly active project lists with status, costs, and labor details, and presenting these reports to teams. The coordinator will also contact customers for details regarding purchase orders, shipping, billing, scheduling, and site access, and assist team members with scheduling adjustments. Additionally, the role supports the maintenance of field instruments and equipment and assists with laboratory courier pickups and chain of custody documentation.

Requirements

Bachelor’s degree in business administration or related program
Minimum of five years of experience in project coordination
Strong organizational skills
Strong Excel and Microsoft Suite experience
Strong accounting and finance understanding and reporting
Exquisite interpersonal, written, and oral communication skills

Responsibilities

Plan and prepare weekly, monthly, and quarterly schedule for the department
Answer phones and doors, receive packages using receiving procedures
Update and present weekly project progress, budget, labor, and material costs
Contact customers on scheduling and feedback
Update work order platform with field assignments and customer information
Prepare, submit, track, input payments, follow up on invoice aging
Procure materials and monitor delivery
Contact customers with updates on scheduling and billing
Work with accounting team to maintain customer terms
Maintain department inventory
Keep office area and lab clean and tidy
Keep workspace clean and organized
Laboratory tasks as needed (setting up bottles, restocking field kits, cleaning and maintaining field equipment, etc.)
Other tasks and projects as needed and directed by department manager