Field Service Administrator

New Flyer • Boston, MA

5d • $50,000 - $65,000

About The Position

As part of the Service Group, the Field Service Administrator supports the execution of field work by preparing and reviewing work orders, claims, and contractor invoices. The role helps ensure effective and efficient field operations while providing world-class customer service. Responsibilities also include general administrative support, invoice and payment coordination, parts administration, and maintenance of information in Field Service Cloud.

Requirements

• Experience in a manufacturing or production environment.
• Extensive knowledge of Microsoft Office Suite and other office software programs.
• Ability to work as a self-starter with excellent organizational skills.
• Strong communication skills and the ability to communicate with all levels of the organization.
• Some travel is required.

Responsibilities

• Provide administrative support to the Service Department, including processing mail, filing, faxing, and coordinating courier activities.
• Enter bus repair information accurately and promptly, including creating work orders, maintaining time sheets, and keeping records.
• Follow up with and investigate issues with the Corporate Finance Department, including payment processing, past-due payments, and missing invoices.
• Code and process center invoices, including invoices for supplies, vendors, utilities, and office supplies.
• Create parts order requests for warranty and acceptance work.
• Manage parts, including tracking inventory, staging and kitting, and processing returns.
• Create and report on field work, including RO and WO completion.
• Enter and process customer claims and contractor invoices in a timely manner.
• Manage Field Service Cloud actions, including adding and updating Field Technicians, technician work skills, and customer information.
• Provide reports on VFN, supplier, and work order performance.

Benefits

• Medical, dental, and vision insurance, beginning on the first day of employment.
• Company-paid holidays and vacation.
• 401(k) with company match.
• Flexible spending accounts.
• Employer-paid life insurance.
• Voluntary-term life insurance.
• Employer-paid short disability.
• Critical illness and accident benefits.
• Ongoing employee development through in-house training initiatives and tuition subsidies for courses at outside institutions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed