Field Service Administrator

New Flyer•Boston, MA

About The Position

New Flyer is North America's heavy-duty transit bus leader, offering advanced products under the Xcelsior® and Xcelsior CHARGE® brands, as well as infrastructure development through NFI Infrastructure Solutions™. As part of the Service Group, the Field Service Administrator supports the execution of field work by preparing and reviewing work orders, claims, and contractor invoices. The role focuses on effective, efficient field operations and world-class customer service. The position provides administrative and operational support to the Service Department, including processing repair information, coordinating invoices and payments, supporting parts management, maintaining Field Service Cloud information, and preparing reports. Some travel is required.

Requirements

Experience in a manufacturing or production environment.
Extensive knowledge of Microsoft Office Suite and other office software programs.
Ability to work as a self-starter with excellent organizational skills.
Strong communication skills and ability to communicate with all levels of the organization.
Some travel is required.

Responsibilities

Provide administrative support to the Service Department, including processing mail, filing, faxing, and coordinating courier activities.
Enter bus repair information accurately and on time, including creating work orders, maintaining timesheets, and keeping records.
Follow up with and investigate payment processing, past-due payments, missing invoices, and other issues with the Corporate Finance Department.
Code and process center invoices, including those for supplies, vendors, utilities, and office supplies.
Create parts order requests for warranty and acceptance work.
Manage parts activities, including tracking inventory, staging and kitting parts, and handling parts returns.
Create and report on field work, including RO and WO completion.
Enter and process customer claims and contractor invoices in a timely manner.
Maintain Field Service Cloud information, including adding and updating field technicians, technician work skills, and customer information.
Provide reports on VFN, supplier, and work order performance.

Benefits

Medical, dental, and vision insurance, beginning on the first day of employment.
Company-paid holidays and vacation.
401(k) with company match.
Flexible spending accounts.
Employer-paid life insurance.
Voluntary-term life insurance.
Employer-paid short disability.
Critical illness and accident benefits.
Ongoing employee development through in-house training initiatives.
Tuition subsidies for courses at outside institutions.