Field Sales Advisor - Burbank, CA

Rivian • Burbank, CA

2d

About The Position

Rivian is building a pipeline of qualified candidates for future openings; candidates will be contacted if a matching position becomes available. The Field Sales Advisor is an integral member of Rivian’s field Sales organization, responsible for building relationships with prospective customers and growing the Rivian community and brand. The Advisor owns the customer relationship from qualifying leads in-store and at events through closing sales, and ensures that each purchase touchpoint is highly personalized. The role involves educating and inspiring customers through in-person interactions, demo drives, phone, text, email, and other communication channels. The successful candidate is self-driven, results-oriented, passionate about Rivian’s brand and mission, and committed to memorable customer experiences that support brand loyalty, customer satisfaction, and sales conversion.

Requirements

• Preferred 6+ years of sales, retail, customer service, or hospitality experience at a top-tier premium brand; direct-to-consumer, automotive, or EV experience is a plus.
• Proven success in a high-velocity sales cycle, from prospecting through closing, in a commission-based environment.
• Experience succeeding in a fast-paced, dynamic startup environment with continuous iteration and change.
• Experience with CRM systems; Salesforce is preferred.
• Strong written and verbal communication and collaboration skills.
• Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays.
• Ability and willingness to travel as needed to support events and new-market launches.
• Working knowledge of Microsoft Word, Excel, PowerPoint, and Teams, with the ability to learn new tools quickly.
• Comfort operating large, high-performance vehicles and conducting customer demo drives.
• Ability to work effectively both independently and as part of a team.
• Maintain a positive, upbeat, can-do attitude.
• Valid driver’s license in the state or province of residence where the candidate will drive or operate a vehicle, or the state where they commute daily.
• No drug- or alcohol-related driving incidents in the last 3 years; no more than one serious moving violation in the last 3 years; and no driving-related license suspension or revocation within a 3–5-year period. Candidates are subject to continuous motor vehicle record monitoring.
• Ability to obtain and maintain local sales licenses if applicable in the state or province.

Nice To Haves

• Direct-to-consumer, automotive, or electric vehicle experience.
• Salesforce CRM experience.

Responsibilities

• Consistently achieve or exceed monthly and quarterly sales targets and key performance indicators, including demo drive volume, pipeline management, sales conversion, trade-in and financial-solution take rates, customer satisfaction, and NPS.
• Deliver an authentic, engaging, educational, best-in-class customer experience aligned with Rivian’s values and culture.
• Engage and qualify customers, identify their needs, and create personalized experiences that drive conversion and satisfaction.
• Maintain and share detailed knowledge of Rivian products, services, features, benefits, and community stories to guide customer decisions.
• Build and manage a healthy sales pipeline through positive, long-term customer relationships and responsive service.
• Support customers through order confirmation and subsequent stages of the sales process to increase conversion, satisfaction, repeat business, and referrals.
• Host and support retail activations and experiential events to generate demand and connect with the Rivian community.
• Gather and study customer feedback to identify pain points and opportunities for improvement.
• Stay informed about automotive and EV competitors and trends, build value in Rivian products, and address purchase objections.
• Share successful strategies, best practices, and feedback with teammates to promote learning and collaboration.
• Perform keyholder opening and closing duties, follow policies and procedures, complete operational checklists, lead team huddles, and write daily business recaps.
• Support and motivate team members by providing clear direction and feedback.
• Resolve customer escalations promptly and route outstanding issues to appropriate teams.
• Communicate business trends and data to leadership, including recommendations about opportunities.
• Monitor customer sentiment and service quality, and coach for exceptional performance.
• Take on additional projects, duties, and assignments as required or requested by sales leadership.

Benefits

• Paid vacation.
• Paid sick leave.
• Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees.
• Potential eligibility to participate in Rivian’s 401(k) Plan.
• Potential eligibility to participate in Rivian’s Employee Stock Purchase Program.
• Potential eligibility for an annual performance bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed