0183 - Burbank CA - Sr Shop Mechanic

REI (Recreational Equipment Inc.)•Burbank, CA

4d•Onsite

About The Position

REI Co-op is seeking a Sr. Bike and Ski Shop Mechanic to provide customers with knowledge, recommendations, and service that supports their outdoor experiences. This position is a member of the retail store Shop team and assembles REI equipment, performs shop services, and provides customer service in the shop and on the sales floor. The mechanic services and repairs bikes and/or snow sports equipment to industry standards. The role also uses initiative and productivity to guide Retail Sales Specialists and Bike and Ski Shop Mechanics.

Requirements

1–2 years of previous bike and/or ski shop experience, or equivalent/transferable skills.
Complete required training and certifications.
Open availability to work a flexible schedule.
Ability to transfer up to 40 pounds.
Enjoy communicating and building relationships inside and outside the organization.
Set practical goals and priorities to achieve business goals.
Organize and use resources to meet deadlines, and communicate plans and progress.

Responsibilities

Participate in REI Sales and Service Training to promote REI goods and services.
Maintain equipment and ensure the work environment is clean, secure, and safe.
Produce quality work that meets or exceeds industry standards.
Train teammates to conduct shop service functions.
Mentor inexperienced staff.
Research and report significant quality and safety issues.
Assemble REI equipment and perform shop services.
Service and repair bikes and/or snow sports equipment to industry standards.
Provide customer service and share knowledge of REI products and services with customers.
Guide Retail Sales Specialists and Bike and Ski Shop Mechanics.