Field Representative II, MS Onsite Technical Support

Ricoh • Lenexa, KS

5d • Onsite

About The Position

The Field Representative II provides onsite technical support for high-end equipment and may perform functions such as press and copier operation, bindery, fulfillment, quality control, final checks, pickup and delivery, facility maintenance, and mailroom duties. This allocated position exists when business needs warrant it and requires approval by the Regional Director. It reports directly to Managed Services Site Leadership, depending on site personnel configuration.

The role supports copy and mail center services, conference rooms and audiovisual management, convenience copier fleet management, and other support services. The representative prepares, inspects, compiles, and assembles customer projects accurately and on time; maintains quality while meeting deadlines; and achieves facility time-productivity standards. The position also involves operating, calibrating, and troubleshooting equipment; transferring files electronically; diagnosing and repairing complex office products; and completing assigned technical training. The representative maintains required reports, equipment inventories, and a clean, organized work area, while meeting attendance standards and presenting a professional appearance.

Requirements

• High school diploma or equivalent.
• At least 3 years of related experience.
• Excellent customer service skills.
• Good organizational skills and ability to prioritize.
• Ability to use, calibrate, and troubleshoot office and complex technical equipment.

Nice To Haves

• 5 years of related experience.

Responsibilities

• Follow Ricoh Service Excellence performance requirements.
• Provide copy and mail center services, conference room and AV management, convenience copier fleet management, and other support services.
• Prepare, inspect, compile, and assemble projects accurately and in a timely manner.
• Meet deadlines while maintaining quality and error-free work.
• Meet facility-established time-productivity standards.
• Maintain all required reporting tools.
• Calibrate equipment to match originals for color and quality.
• Transfer files electronically from the network to color equipment.
• Operate duplication equipment to produce error-free work.
• Perform at least two functions simultaneously on print equipment when workflow permits.
• Troubleshoot hardware and software issues with equipment.
• Maintain machine performance by correcting simple problems, such as clearing jams and refilling toner, and report equipment failures using knowledge of machine codes.
• Maintain a professional appearance and a clean, organized work area.
• Maintain and order equipment-parts inventory according to company guidelines and processes.
• Meet attendance standards, report punctually, work scheduled hours, and work required overtime.
• Organize jobs by validating job names and numbers, reading Job Request Form instructions, and organizing supplies.
• Perform servicing and repair procedures, including diagnostics, installation, removal, and retrofits on a core set of highly complex office products.
• Demonstrate digital competencies associated with assigned products and level assignments.
• Troubleshoot and repair equipment or replace components as necessary.
• Complete technical training on new equipment as assigned.
• Perform other duties as assigned.

Benefits

• Medical insurance options.
• Dental insurance options.
• Life insurance options.
• Disability insurance options.
• Retirement Savings Plan (401K).
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time.
• Paid holidays.
• Additional health, wellness, and personal and professional development benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED