Field Repair & Sales Technician

Asurion • Kansas City, KS

5d

About The Position

The Field Repair & Sales Technician, also called a Flex Tech, works between a uBreakiFix store and customer locations, traveling in a company-provided vehicle. The role combines mobile-device and electronics troubleshooting and repair with customer service and sales. Technicians provide personalized service in both settings, identify customer needs, recommend and upsell Asurion products and services, and manage the inventory and equipment needed for their work. Paid training is provided, and the position offers an hourly starting wage plus sales and repair incentives.

Requirements

• At least 6 months of experience with product service support or electronics troubleshooting.
• Basic knowledge of mobile devices and operating systems.
• Valid driver’s license and acceptable driving record.
• Flexibility to work a retail schedule, including weekends and holidays.
• Ability to multitask across sales conversations, repairs, and customer support in changing environments.
• Ability to connect with customers and make them feel heard, valued, and supported.
• Passion for solving problems and helping people get more from their technology.

Nice To Haves

• At least 1 year of customer service or retail sales experience (preferred).

Responsibilities

• Travel safely between stores and customer locations in a company-provided vehicle.
• Provide personalized customer experiences in stores and at customer locations.
• Understand customer needs and use the Serve, Solve, Sell™ technique to recommend and upsell Asurion products and services.
• Troubleshoot, diagnose, and repair mobile devices and electronics with care and attention to detail.
• Balance customer service, sales, and technical work while adapting to different environments.
• Manage inventory and equipment to be prepared for each job.
• Support the fast-paced retail environment as a collaborative team player.

Benefits

• Starting pay of $18.00 per hour plus uncapped sales and repair incentives.
• Paid training.
• Employee discounts.
• Ongoing training to develop sales skills and confidence.
• Resources, training, and opportunities to support career development and personal and professional goals.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed