Field Reliability Engineer

Tutor Intelligence•Watertown, MA

9d•$90,000 - $150,000

About The Position

Tutor Intelligence is hiring a Field Reliability Engineer to investigate and resolve difficult technical problems across its robot fleet. The role is based in Watertown, Massachusetts, includes travel to customer sites 50–75% of the time, and reports to the Head of Robot Operations and Reliability. The engineer owns complex failure cases from initial report through verified resolution. Work includes reviewing logs, telemetry, and parts history; testing theories on robots using instruments such as multimeters and oscilloscopes; conducting root-cause analysis; and coordinating action plans with the engineering owner of affected hardware. The role proposes and aligns on fixes, prioritizes root causes among open escalations, and follows fixes through Engineering and Manufacturing so they are applied to deployed robots and included in robots not yet shipped. The engineer participates in design reviews for fixes they drive, checks results against fleet data, and closes failure modes only after repeat failures stop. Additional work includes leading the first installation of each new robot model, design, or application; running major upgrade campaigns; and taking major customer escalations on a shared national rotation. Each job concludes with a written procedure and training for a regional technician. The role suits a curious, sharp communicator who is comfortable working across electronics, firmware, and software, with mechanical knowledge as a plus, and who takes ownership of problems through completion. It can be an early engineering role for someone with aptitude and hands-on experience or a next step for an experienced field engineer. Tutor Intelligence builds and deploys robots for factories and warehouses. The company develops robotics hardware, machine learning, field deployment, and service in-house, and has more than 160 team members. The role offers potential paths into engineering or leading field reliability.

Requirements

1 to 7 years of experience in field engineering, controls, automation, test or hardware engineering, or senior field service on robotic or industrial automation systems.
Demonstrated record of resolving complex failures, with clear documentation of the root cause, fix, and measured result.
Structured troubleshooting across electrical, mechanical, networking, and software systems.
Ability to read schematics, wiring diagrams, and mechanical drawings.
Working knowledge of Linux, the command line, and system logs.
Experience using scripting or AI tools to analyze data, run checks, and prepare reports.
Experience leading root-cause investigations with engineering teams and driving corrective actions to completion.
Experience training technicians and writing clear procedures.
Strong written and verbal communication with technicians, engineers, customers, and leadership.
Comfort working in warehouse and manufacturing environments.
Ability to travel 50 to 75% of the time, sometimes on short notice.

Nice To Haves

Degree in mechanical, electrical, mechatronics, or a related engineering field.
Experience with robot arms, vision systems, lidar, or mobile robots.
Experience with failure analysis or reliability methods such as FMEA, Weibull analysis, or teardown analysis.
Experience commissioning or installing new automated systems.
Background in fulfillment, logistics, manufacturing, or food and beverage operations.

Responsibilities

Own difficult technical failure cases across the robot fleet from initial report through verified fix.
Review logs, telemetry, and parts history, and test diagnostic theories on robots using tools such as multimeters and oscilloscopes.
Conduct root-cause analyses and develop action plans with engineering owners to diagnose and resolve customer issues.
Propose fixes, align on them with engineering owners, and prioritize root causes among open escalations.
Follow fixes through Engineering and Manufacturing to ensure they are applied to robots in the field and incorporated into robots not yet shipped.
Participate in design reviews for fixes driven by the role and verify results using fleet data.
Lead the first installation of each new robot model, design, or application.
Run major upgrade campaigns and handle major customer escalations on a shared national rotation.
Write procedures for completed work and train regional technicians.

Benefits

Fully employer-covered health insurance.
Managed 401(k).
Unlimited PTO and all federal holidays off for full-time salaried employees.
For hourly employees, 16+ days of accrued paid time off and 1.5x pay on federal holidays.
Regular in-office meals and team social events throughout the year.

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