Senior Embedded Field Reliability Engineer

Tractable•Salt Lake City, UT

5d•$150,000 - $180,000

About The Position

Tractable is hiring a Senior Embedded Field Reliability Engineer to maintain and improve the reliability of its growing installed fleet of LumaScanner vehicle-scanning systems. The role focuses on sustaining first-generation hardware with known electrical and integration limitations while the embedded team works on a longer-term redesign. The engineer will keep deployed scanners operational and recoverable, reduce customer-facing issues, and provide field data to inform the redesign. The position works closely with customer support and embedded R&D and includes time at customer sites.

Requirements

At least 7 years of hands-on embedded engineering experience at senior or staff level.
Experience reproducing and root-causing intermittent failures in deployed hardware and operating an RMA or failure-tracking process.
Experience with recovery engineering, including watchdogs, bootloaders, A/B firmware partitions with automatic rollback, and remote reset.
Board-level hardware debugging experience involving power sequencing, brownouts, grounding and EMI, thermal issues, and camera interfaces such as USB, PoE, or GigE.
Proficiency with oscilloscopes, logic analyzers, multimeters, and reading schematics and datasheets.
Experience with fleet telemetry and over-the-air updates for deployed devices.
Experience with Embedded Linux and production C/C++, plus Python for test and diagnostic tooling.
Comfort working directly with customers, traveling to sites, and explaining issues clearly to non-technical people.
A pragmatic, data-driven approach: starting with failure rates, logs, and power topology, and delivering workarounds quickly under time pressure.

Nice To Haves

Experience with machine vision or multi-camera systems.
Experience designing a small retrofit board or field kit.
Startup or small-team experience and comfort working without a large test lab.
Exposure to automotive, dealership, or industrial environments.
Experience using AI coding tools such as Cursor, Claude Code, or OpenAI Codex.

Responsibilities

Build and operate field-failure tracking, categorizing failures, rates, and root causes across the installed base.
Reproduce and investigate intermittent field failures using logs, telemetry, and oscilloscope traces.
Deliver hardware and software recoverability improvements without a board respin, including watchdogs, safe-mode boot, remote reset paths, and A/B firmware with automatic rollback.
Instrument devices with fleet telemetry to detect failures early and safely deploy fixes to devices over the air.
Design and validate low-cost retrofits, such as power control or filtering, that field technicians can install in under 30 minutes.
Write runbooks that enable customer support to recover units without escalating to engineering.
Provide R&D with a prioritized, researched list of design issues supported by field data.
Travel to customer sites to diagnose issues and work with dealer service managers and the support team.