Field Quality Assurance Specialist

RBGlobal • Portland, OR

1d

About The Position

Ensures quality standards are met under insurance-provider Service Level Agreements (SLAs). The role verifies that vehicle check-in details are accurate and completed on time, images meet quality standards, and vehicles pass physical inspection for wash quality and removal and placement of personal documents in the agreed location. It carries out provider quality assurance to prevent additional work identified through provider reporting and to maintain customer and provider confidence. The specialist confirms vehicles are ready for sale and conducts regular or cyclical inventory quality checks to protect provider assets.

Requirements

• 3–4 years of relevant experience in the insurance industry or equivalent on-the-job experience.
• General mechanical knowledge of vehicle makes and models.

Responsibilities

• Review image quality and identify trends and areas for improvement; provide input to managers to enhance training or develop action plans with the branch.
• Maintain an understanding of provider expectations and quality methods, and meet or exceed provider and State Farm SLA timelines.
• Ensure accurate check-in attributes, including removal of personal items.
• Keep the drop zone clean and presentable.
• Protect inventory assets and ensure missing-part compliance.
• Operate passenger vehicles safely to move them around the facility and/or participate in drive-through auctions.
• Apply security, maintenance, and safety procedures to protect company and customer assets.
• Remain alert to potential hazards involving heavy equipment and other vehicles in the assigned work area.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed