Field Quality Assurance Specialist

RBGlobal•Portland, OR

About The Position

The Field Quality Assurance Specialist ensures that provider quality standards and Service Level Agreements (SLAs) are met. The role verifies that vehicle check-in details are accurate and completed on time, images meet quality standards, vehicles meet wash-quality expectations, and personal documents have been removed and placed in the agreed location. The specialist carries out provider quality assurance to help prevent additional work, supports customer and provider confidence, and confirms vehicles are ready for sale. The role also checks inventory regularly or cyclically to protect provider assets. The position is based in a typical field and yard environment. It involves safely moving passenger vehicles around the facility and may include participating in drive-through auctions. The specialist follows security, maintenance, and safety procedures and remains alert to hazards involving heavy equipment and other vehicles.

Requirements

3–4 years of relevant experience in the insurance industry or equivalent on-the-job experience.
General mechanical knowledge of vehicle makes and models.

Responsibilities

Review image quality, identify trends and areas for improvement, and provide input to managers to improve training or develop branch action plans.
Maintain an understanding of provider expectations and quality methodology, and meet or exceed provider Service Level Agreement timelines.
Ensure accurate vehicle check-in attributes, including removal of personal items.
Keep the drop zone clean and presentable.
Protect inventory assets and ensure compliance regarding missing parts.
Safely operate passenger vehicles to move them around the facility and/or participate in drive-through auctions.
Use appropriate security, maintenance, and safety procedures to protect company and customer assets.
Remain alert to potential hazards associated with heavy equipment and other vehicles in the assigned work area.
Perform other duties as assigned.