Field Product Engineer, Summer 2027
About The Position
Persona is hiring a Field Product Engineer for its Summer 2027 program. The role is designed for a software engineer or other technical professional who wants to work directly with customers and build lasting customer relationships. The engineer will use their technical background to address complex business and technical challenges, develop customer-facing and business skills, and bridge customer-facing teams with Product and Engineering. The Field Product Engineer partners with customers to understand their goals, technical requirements, and operational constraints, then designs and implements solutions using Persona’s platform. The role owns delivery from solution design through configuration, integration, quality assurance, deployment, and iteration, and supports implementation and ongoing optimization of customer verification experiences and workflows. The engineer also investigates technical issues with Product and Engineering, communicates their business impact, and helps surface actionable product feedback, reusable solutions, and documentation needs. The position includes structured platform onboarding as part of a dedicated cohort, followed by work on live customer accounts alongside experienced Solutions, Implementations, or Sales Engineers. It offers early ownership of customer solutions, mentorship, collaboration with Sales, Post-Sales, Product, and Engineering, and opportunities to learn from company leadership and develop professionally. This is a full-time position based at Persona’s headquarters in downtown San Francisco. In-office days are Tuesday through Thursday, with the option to work from home Monday and Friday. The role may involve up to 15% travel.
Requirements
- 1–3 years of experience in a technical role, such as Software Engineer or Solutions Engineer.
- A bachelor’s degree in a technical discipline or equivalent experience.
- Strong verbal and written communication skills, including the ability to convey complex concepts to different audiences.
- Strong interpersonal skills and a genuine desire to provide exceptional customer experiences.
- A growth mindset, adaptability to ambiguity, and willingness to give and receive constructive and positive feedback.
- Curiosity and a passion for learning and embracing new challenges.
- Empathy and the ability to understand and manage others’ needs.
Responsibilities
- Partner with customers to understand their goals, technical requirements, and operational constraints.
- Design and implement solutions using Persona’s platform, guiding customers through technical decisions and trade-offs.
- Own end-to-end solution delivery, including design, configuration, integration, quality assurance, deployment, and iteration.
- Support implementations and ongoing optimization of customer verification experiences and workflows.
- Coordinate requirements, testing, milestones, and follow-through with technical partners.
- Investigate and explain complex technical issues, collaborating with Product and Engineering to resolve customer blockers.
- Communicate business impact and identify actionable product feedback, reusable solutions, and documentation improvements.
Benefits
- Medical insurance for full-time US-based employees.
- Dental insurance for full-time US-based employees.
- Vision insurance for full-time US-based employees.
- 3% 401(k) contribution for full-time US-based employees.
- Unlimited PTO for full-time US-based employees.
- Quarterly mental health days for full-time US-based employees.
- Family planning benefits for full-time US-based employees.
- Professional development stipend for full-time US-based employees.
- Wellness benefits for full-time US-based employees.
- Private medical insurance for full-time UK employees.
- Dental insurance for full-time UK employees.
- 6% employer pension contribution for full-time UK employees.
- Unlimited PTO for full-time UK employees.
- Monthly wellness stipend for full-time UK employees.
- Professional development stipend for full-time UK employees.
- Co-working stipend for full-time UK employees.
- Structured onboarding, mentorship, and professional growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
