Field Process Engineer 5

Lam Research•Hillsboro, OR

69d

About The Position

The Field Process Engineer is a customer-focused expert on Lam equipment, responsible for process support, evaluation, and documentation of process outputs for hardware modifications and upgrades. The role supports customers with installations and training and identifies design improvements in partnership with product groups. The engineer provides process support and develops applications at customer sites, conducts experiments and analyzes results, works with customers to meet technology-process requirements, and develops or modifies processes and recipes. The role also provides technical leadership and instruction to field personnel and customers, collaborates with cross-functional teams, and represents Lam in customer interactions.

Requirements

PhD in Electronics, Chemistry, Physics, Material Science, or a related field and 5+ years of work experience; or a Master of Science and 8+ years of work experience; or a Bachelor of Science and 12+ years of work experience.
Ability to work on complex issues requiring in-depth evaluation of variable factors.
Sound judgment in selecting methods, techniques, and evaluation criteria for difficult engineering issues.
Excellent written and verbal communication and customer relationship skills.
Ability to work in a cleanroom while wearing personal protective safety equipment or a cleanroom suit, and to be on-call if needed.

Nice To Haves

In-depth understanding of Statistical Process Control (SPC) and/or Design of Experiments (DOE).
Effective organizational skills and ability to manage multiple tasks, respond to shifting priorities, and meet business needs and deadlines.
Excellent interpersonal skills and ability to work effectively with diverse teams, customers, and partners.
Collaborative mindset in a matrixed environment.

Responsibilities

Provide process support, installations, and process, system, and productivity improvements, and develop processes for new applications of Lam equipment at customer sites.
Serve as key field support for beta sites, evaluations, and first-in-fab installations.
Design and conduct experiments; collect data, analyze results, generate reports, and recommend ways to optimize device architecture and process modules.
Partner with customers on new technology processes, support existing processes, and address process deviations through root cause analysis.
Develop new or modified processes and best-known-method process recipes; work with hardware engineering to define chamber requirements and characterize hardware designs against customer performance requirements.
Collaborate with cross-functional teams and customers to understand needs, technology roadmaps, process flows, requirements, and business challenges.
Represent Lam to customers and deliver customer satisfaction.
Present technical and marketing materials to inform customers about products and services that address their needs.
Interface directly with customer management and own regular and ad hoc customer meetings.
Provide technical leadership, support, and instruction to Field Service Engineers, Technicians, subcontractors, and customers on installations, repairs, operations, and new procedures.
Collaborate with Field Service Engineers on complex problems affecting process output.
Coordinate statistical analysis of failure rates and develop continuous improvement plans.
Recommend design changes and process-development solutions, and monitor performance trends.