Field Process Engineer 4

Lam Research•Hillsboro, OR

46d

About The Position

At Lam, the Field Process Engineer is a customer-focused expert on Lam equipment who supports customer needs and helps advance process capabilities. The role completes process support, evaluation, and documentation of process outputs for hardware modifications and upgrades. It also supports customer installations and training and identifies design improvements with product groups. The engineer provides process support and develops applications of Lam equipment at customer sites, supports Beta sites and first-in-fab installations, and works with customers and cross-functional teams to optimize processes and resolve deviations. The role also provides technical leadership and instruction to field service personnel, technicians, subcontractors, and customers, and represents Lam in delivering customer satisfaction.

Requirements

PhD in Electronics, Chemistry, Physics, Material Science, or a related field; or a Master of Science with 3+ years of relevant work experience; or a Bachelor of Science with 6+ years of work experience.
Proficiency with computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
Excellent written and verbal communication and customer relationship skills.
Ability to work in a cleanroom while wearing personal protective safety equipment or a cleanroom suit, and to be on call if needed.

Nice To Haves

In-depth understanding of Statistical Process Control (SPC) and/or Design of Experiments (DOE).
Effective organizational skills and ability to manage multiple tasks, react to shifting priorities, and meet business needs and deadlines.
Excellent interpersonal skills and ability to work effectively with diverse teams, customers, and partners.
Collaborative mindset in a matrixed environment.

Responsibilities

Provide process support, installation assistance, and process, system, and productivity improvement at customer sites; develop processes for new applications of Lam equipment.
Serve as key field support for Beta sites, evaluations, and first-in-fab installations.
Design and conduct experiments; collect and analyze data; generate reports; and recommend ways to optimize device architecture and process modules.
Partner with customers on new technology processes, existing processes, and process deviations through root cause analysis.
Develop new or modified processes and best-known-method process recipes; work with hardware engineering to define chamber requirements and characterize hardware designs against customer performance requirements.
Collaborate with cross-functional teams and customers to understand needs, technology roadmaps, process flows, requirements, and business challenges.
Represent Lam to customers and deliver customer satisfaction; present technical and marketing materials to inform customers about products and services.
Provide technical leadership, support, and instruction to Field Service Engineers, Technicians, subcontractors, and customers on installations, repairs, operations, and new procedures.
Collaborate with Field Service Engineers on complex problems affecting process output.
Coordinate statistical analysis of failure rates and develop continuous improvement plans.
Recommend design changes and technical solutions for process development, and monitor performance trends.