Field Ops Engineer II - Portland, OR
About The Position
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
Requirements
- Documented sound experience working with critical infrastructure, electrical and electronic systems.
- Must have effective communication skills, be able to perform extremely complex technical task, lead teams, vendors, and contractors in projects/assignments/tasks major in scope and complexity.
- Ability to travel in short notice in order to provide hands on assistance with emergency situations. Travel is a requirement of the position
- Effective verbal and written communication skills ensure specifications and expectations are being met.
- Maintain a positive attitude with internal customers and external parties
- Strong working knowledge of Internet and computing skills
- Provide guidance to team members
- Regular and consistent attendance is an essential function of this position.
- Required to possess a valid driver's license.
Responsibilities
- Provides 24x7x365 Tier II technical support and troubleshooting assistance to field operations for facilities critical infrastructure equipment such as (AC power distribution, buildings, grounding, fire systems, generators, Auto Transfer Switch (ATS), Uninterruptable Power Systems (UPS), UPS battery strings, Direct Current (DC) power plants, DC plant batteries, Power Distribution Units (PDUs), Static Transfer Switch (STS) and Heating, Ventilation and Air Conditioning (HVAC) systems, including Computer Room Air Conditioner (CRAC) units, chillers, dry coolers, condensers, pumps and building structural issues) to ensure operational integrity, improve efficiency and reduce operational costs.
- Provides Tier II support to field technicians and field management in stabilizing emergency situations and reducing the dependency on vendor support for issues that can be solved internally.
- Responsible for maintaining core site readiness. Identifying and documenting and prioritizing all deficiencies that need to be addressed. All situation that currently have a site in jeopardy are identified and escalated for remediation to CITS manager and Director.
- Identifies critical infrastructure in need of replacement. Work with manager under process to submit for replacement.
- Participates as a subject matter expert on task forces or cross functional projects; advises departments on solutions for technical problems or barriers.
- Provides in office or onsite disaster recovery support for facilities and critical infrastructure equipment.
- Assists program managers with maintenance schedules.
- Ensures critical infrastructure information for BCP program is accurate for sites within AOR.
- Provides on site preventive maintenance inspection (PMI) training and technical troubleshooting training to field technicians for critical infrastructure equipment.
- Capacity management for critical infrastructure within core sites under AOR.
Benefits
- Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
