Infrastructure & Ops Engineer II

DLA Piper•Baltimore, MD

12d•Hybrid

About The Position

Responsible for building, managing, monitoring and operating DLA Pipers infrastructure systems and environments. These environments support the Firm’s applications and are key to the Firm’s security, disaster recovery and business continuity initiatives. The services under the responsibility of the Infrastructure & Operations department are the supporting services that enable the delivery of customer-facing IT services.

Requirements

Excellent scripting skills.
Must have a detailed technical knowledge of infrastructure products with experience in security configuration.
Experience must include understanding performance, security and application requirements and ability to design appropriate solutions.
In depth knowledge of Microsoft Azure Active Directory, DNS, WINs, DHCP, network topologies, along with expert knowledge in performance tuning and troubleshooting.
Experience with Unified Communications and Collaboration technologies.
Must have senior technical skills in order to provide interpretation and communication/negotiation between technical resources to ensure that requirements are gathered and defined precisely and to plan for effective and timely implementation.
Ability to work effectively in a fast-paced environment.
Strong communication and interpersonal skills required to work with staff of all levels on a daily basis.
5 years' experience with Active Directory, computer storage and networking.
Communicate effectively, both verbally and in writing, with clients, lawyers, business professionals, and external audiences.
Produce high-quality work and respond to correspondence in an efficient, timely, and professional manner.
Meet deadlines, manage competing priorities, and commit to meeting high standards.
Comply with firm policies and procedures.
Maintain confidences as required in a law firm environment.

Nice To Haves

Bachelor's Degree in Computer Science, Information Technology or related field

Responsibilities

Builds, manages, monitors, secures and operates the firms infrastructure systems and environments.
Ensures that the systems for the firm, to include global integration points and Cloud systems are available and functioning properly at all times.
Performs hands-on configuration.
Creates and maintains system documentation.
Participates and/or leads disaster recovery planning, implementation, testing and validation.
Participates in vendor relationships.
Performs daily monitoring and support of the Firm’s systems, applications and ensuring availability and stability of systems.
Participates in a 24x7 on-call rotation.
Performs daily monitoring and required maintenance to keep systems highly available, highly stable and always performing optimally.
Proactively identifies needs for improvements, capacity changes and upgrades.
Plans and implements upgrades and patches to stay on current versions.
Resolves escalated cases from other Engineers and Helpdesk.
Performs fault resolution and root-cause diagnosis.
Other duties as assigned.