Field Ops Engineer II - Phoenix, AZ, Los Angeles, CA, Dallas, TX, Denver, CO
About The Position
Provides 24x7x365 Tier II Disaster Recovery support for telecom critical infrastructure and network facilities, including AC/DC power systems, generators, ATS, UPS, batteries, HVAC, fire protection, grounding, and building systems. Delivers technical troubleshooting, site-readiness oversight, capacity management, preventive maintenance support, and emergency-response coordination to help ensure network reliability, resiliency, and operational efficiency. Supports telecom disaster recovery operations, business continuity planning, deployment management, inventory tracking, training, automation initiatives, safety and visibility programs, non-storm operational activities, and business continuity management partnerships focused on continuous improvement. The role may involve on-call rotations, extended hours, nights, weekends, holidays, varying shifts, and emergency responses in all weather conditions. Short-notice travel and on-site support may be required during disaster events, network outages, and critical infrastructure failures. Work locations listed are Phoenix, AZ; Denver, CO; Dallas, TX; and Los Angeles, CA.
Requirements
- At least 5 years of experience supporting telecom critical infrastructure, AC/DC power systems, and facility operations.
- Strong leadership, troubleshooting, project management, and emergency response skills.
- Ability to lead vendors, contractors, and cross-functional teams during complex incidents and projects.
- Effective verbal and written communication skills.
- Strong computer, data analysis, and technical documentation skills.
- Ability to travel on short notice and respond to emergency situations.
- Willingness to work on-call schedules, extended hours, varying shifts, and in adverse weather conditions during emergency events.
- Valid driver's license with a satisfactory driving record.
- Proven ability to mentor and guide team members while maintaining strong customer and stakeholder relationships.
Responsibilities
- Provide Tier II technical support and guidance to field operations during routine and emergency events.
- Maintain site readiness by identifying, prioritizing, and escalating critical infrastructure deficiencies.
- Support capital replacement planning for aging or at-risk infrastructure.
- Serve as a subject matter expert for cross-functional projects and technical initiatives.
- Lead or support telecom Disaster Recovery events, including hurricanes, wildfires, severe weather, and other events affecting network operations, facilities, and critical infrastructure.
- Develop and maintain disaster recovery, business continuity, and operational readiness plans.
- Assist with developing tools, automation, dashboards, and processes that improve incident management and operational visibility.
- Manage disaster recovery equipment inventory, deployment, and post-event accountability.
- Support preventive maintenance programs, site capacity planning, and infrastructure lifecycle management.
- Ensure critical infrastructure data is accurate and aligned with BCM requirements.
- Train field technicians on preventive maintenance, troubleshooting, safety, and operational best practices.
- Partner with BCM, engineering, operations, and vendors to enhance network resiliency and drive continuous improvement.
Benefits
- Comprehensive package featuring health, life, and voluntary lifestyle benefits, plus other perks intended to support physical, mental, emotional, and financial wellbeing.
- Bonus structure may include short-term incentives, long-term incentives, and/or sales compensation.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
