Field Operations Team Lead

Leidos•Washington, DC

2d•Onsite

About The Position

Leidos is seeking an experienced Field Operations Team Lead for its Digital Modernization Group, supporting the AFNCR IT Services mission at Joint Base Anacostia-Bolling. The role supports high-visibility national defense operations and stakeholders including the Air Force District of Washington and Headquarters Air Force. It oversees IT operations, maintenance, planning, and engineering in a mission-critical environment serving locations across the National Capital Region and sites within a 300-mile radius. The Team Lead guides eight IT professionals supporting more than 3,000 users. The team handles desktop support, technology refresh, mobile device management, device fulfillment, classified asset controls, and related field operations. The role ensures program service levels, customer service quality, security procedures, ticket documentation, and operational readiness are maintained, and coordinates with customers and program teams on office standups, asset needs, and installations.

Requirements

Bachelor’s degree and 8+ years of prior relevant experience, or a master’s degree and 6+ years of prior relevant experience.
Demonstrated experience overseeing multiple teams delivering IT support services.
Proven ability to manage programs effectively and deliver accurate, timely reports to leadership.
Current DoD 8140 certification, such as Security+ CE or higher.
Active DoD Secret security clearance or higher.
Experience supporting U.S. Government and/or DoD customers.
Strong troubleshooting skills.
Proactive, self-starting mindset.

Nice To Haves

Military experience, particularly supporting senior military leaders.
Master’s degree in IT or a related field.

Responsibilities

Lead a team of eight IT professionals delivering field operations support to a user base exceeding 3,000 personnel.
Oversee desktop support, technology refresh initiatives, mobile device management, and routine device fulfillment.
Troubleshoot and restore functionality for desktops, laptops, network services, and printers in a live production environment.
Use remote support tools such as Remote Desktop and BEL Manage.
Submit incidents and service requests using Remedy and ServiceNow, and escalate unresolved issues to the Operations Manager and Site Lead.
Manage security processes for classified assets, including movement, storage, inventory, destruction, and team training.
Communicate inventory levels and required assets to support ticket fulfillment and program-level prioritization.
Track and coordinate timelines for connecting desktops and laptops to the network.
Audit field operations tickets for complete notes in accordance with program requirements and train the team to address shortcomings.
Develop standard operating procedures for technology refresh, routine requirements, and desktop support.
Interface with broader program teams for support and escalation.
Coordinate large office standups as the primary field operations customer interface, including timelines, deliveries, asset counts, and installation expectations.
Provide accurate and timely reports to leadership to support decision-making and mission success.