Field Operations Team Lead

Leidos•Washington, DC

1d•$92,300 - $166,850•Onsite

About The Position

Leidos is hiring an experienced Field Operations Team Lead for its Digital Modernization Group, supporting the AFNCR IT Services mission at Joint Base Anacostia-Bolling. The role supports high-visibility national defense operations and stakeholders including Air Force District of Washington and Headquarters Air Force. The AFNCR IT Services program supports information systems for HAF, AFDW, OSD, the Joint Chiefs of Staff, and other Air Force activities at locations including the Pentagon, Joint Base Andrews, JBAB, and alternate sites. The mission-critical environment is fast-paced and requires reliable operations. The Team Lead oversees field operations across locations within a 300-mile radius of the National Capital Region, guiding eight IT professionals and supporting a user base of more than 3,000 personnel. The team handles desktop support, technology refreshes, mobile device management, and routine device fulfillment. The lead ensures service levels and customer-service standards are met, manages classified-asset security processes, coordinates asset availability and network connection timelines, audits tickets and trains the team, develops standard operating procedures, and coordinates large office standups with customers.

Requirements

Bachelor’s degree and at least 8 years of relevant experience, or a master’s degree and at least 6 years of relevant experience.
Demonstrated experience overseeing multiple teams delivering IT support services.
Ability to manage programs effectively and deliver accurate, timely reports to leadership.
Current DoD 8140 certification, such as Security+ CE or higher.
Active DoD Secret security clearance or higher.
Experience supporting U.S. Government and/or DoD customers.
Strong troubleshooting skills and a proactive, self-starting mindset.

Nice To Haves

Military experience, particularly supporting senior military leaders.
Master’s degree in IT or a related field.

Responsibilities

Oversee teams responsible for desktop support, technology refresh initiatives, mobile device management, and routine device fulfillment for a user base exceeding 3,000 personnel.
Guide a team of eight IT professionals and foster excellent customer service while ensuring program service levels are met.
Troubleshoot and restore functionality for desktops, laptops, network services, and printers in a live production environment.
Use remote support tools such as Remote Desktop and BEL Manage.
Submit incidents and service requests using Remedy and ServiceNow.
Escalate unresolved issues to the Operations Manager and Site Lead.
Act independently on complex assignments and collaborate with other IT professionals as needed.
Manage classified-asset movement, storage, inventory, destruction, and team training.
Communicate inventory levels and asset requirements to support program-level ticket prioritization.
Track and coordinate timelines for connecting desktops and laptops to the network.
Audit tickets across field operations queues for completion of notes in alignment with program requirements, and train the team to address shortcomings.
Drive creation of standard operating procedures for technology refresh, routine requirements, and desktop support.
Interface with broader program teams for support and escalation.
Coordinate large office standups as the primary field operations interface with the customer on timelines, deliveries, asset counts, and installation expectations.