Field Operations Manager (Market Access)

Neurocrine Biosciences•San Diego, CA

20h

About The Position

The Field Operations Manager (Market Access) builds, maintains, and continuously improves reports and dashboards used by Neurocrine's field-based Market Access teams. This is a hands-on role dedicated solely to Market Access, with ownership of creating dashboards, maintaining their accuracy and operation, and evolving them in response to field needs. The role also supports accurate payer-data mastering and works with Data Management and Commercial Analytics to align reporting with broader data and analytics initiatives. The Manager supports Trade Account Managers, National Account Directors, Corporate Account Managers, Trade/Channel teams, and Payer Marketing by providing reliable, timely, easy-to-use dashboards. The position owns Market Access reporting platforms such as Power BI and Veeva, covering payer analytics, formulary status, account-level performance, and chargeback/contract reporting. It also supports dashboard quality, documentation, automation, and data integrity, and serves as a liaison among field teams, Data Management, Commercial Analytics, IT, and relevant vendors. Neurocrine Biosciences is a biopharmaceutical company focused on discovering, developing, and commercializing treatments for neurological, psychiatric, endocrine, and immunological disorders. The position offers an annual base salary of $132,700 to $182,000, an annual bonus with a target of 30% of earned base salary, and eligibility to participate in an equity-based long-term incentive program.

Requirements

Bachelor's degree and at least 6 years of relevant sales and/or marketing analytics or operations experience in the pharmaceutical/biotech or a related industry.
At least 6 years of pharmaceutical or biotech Market Access Operations, Trade/Channel Operations, or Commercial Operations experience directly supporting Market Access.
Demonstrated hands-on experience building and maintaining reports or dashboards, such as in Power BI, for business or field audiences.
Market Access experience supporting field teams such as Trade Account Managers, National Account Directors, Corporate Account Managers, Trade/Channel teams, and/or Payer Marketing.
Hands-on experience with payer analytics, formulary tracking, account-level reporting, or access performance measurement.
Strong understanding of payer data sources, such as MMIT, IQVIA, claims, specialty pharmacy, 867/secondary sales, and chargebacks, and how they inform access and channel strategy.
Ability to work independently and lead complex initiatives through cross-functional influence rather than direct authority.
Experience partnering with Data Management and/or Commercial Analytics teams to align reporting and data initiatives across functions.
Proficiency with Power BI or similar BI tools, SQL, advanced Excel, and data validation/QA techniques.
Familiarity with Veeva CRM (Commercial) and understanding of Market Access-specific data governance requirements.
Hands-on dashboard-building ability, including ownership of reports from requirements gathering through design, build, testing, and rollout.
Strong understanding of Market Access operations, payer dynamics, and channel/trade economics.
Proficiency with field and payer reporting tools and platforms, including Power BI, Veeva, MMIT, IQVIA, and alignment applications.
Excellent communication, analytical, and problem-solving skills, including the ability to translate complex payer and account data into clear, actionable dashboards.
Strong project management capabilities and demonstrated success managing complex, cross-functional deliverables.
Detail-oriented approach and rigorous data governance instincts, while maintaining perspective on Market Access strategy and field execution priorities.
Comfort operating amid ambiguity and competing priorities in a fast-paced, dynamic environment.
Strong stakeholder management skills and ability to build trust and influence across field teams.

Nice To Haves

Master's degree, with 4+ years of similar experience noted in the posting.
Exposure to payer/account data mastering, including hierarchy management, data governance, and reconciliation across sources.

Responsibilities

Build new reports and dashboards for Market Access field teams by gathering requirements, designing layouts and metrics, and delivering field-ready products.
Partner with Field Market Access Leadership, Commercial Effectiveness, and Field Ops to align Market Access reports with Commercial and Market Access strategies.
Maintain existing dashboards, ensuring scheduled data refreshes, accurate reporting, and prompt identification and resolution of issues.
Communicate updates, issues, and other information affecting Market Access reporting to stakeholders and users.
Own the build and maintenance of Market Access reporting platforms such as Power BI and Veeva, including payer analytics, formulary status, account-level performance, and chargeback/contract reporting.
Evolve dashboards in response to changing field needs by adding or retiring views, metrics, and filters and improving usability based on feedback.
Manage operational calendars for dashboard refreshes, reporting releases, and alignment cycles.
Troubleshoot reporting and data issues, partnering with IT and Data Management on root-cause fixes.
Drive dashboard automation and modernization to improve scalability, self-service capability, and turnaround time for new requests.
Support payer data mastering, including payer/plan hierarchies, account and territory mapping, and cross-source reconciliation, in partnership with Data Management.
Work with Commercial Analytics to align dashboards with commercial data strategy, KPI definitions, and analytics roadmaps.
Support vendor relationships and deliverables related to payer data, formulary tracking, and access analytics, including MMIT, IQVIA, Beghou, and ZS, as they affect dashboard data quality.
Act as a liaison among Market Access field teams, Data Management, and Commercial Analytics to align and sequence dashboard and data priorities.
Help establish QA standards and documentation for Market Access dashboards and underlying data, supporting audit readiness and data integrity.