Field Operations Manager (Market Access)

Neurocrine Biosciences•San Diego, CA

1d•$132,700 - $182,000

About The Position

The Field Operations Manager (Market Access) is responsible for building, maintaining, and continuously improving reports and dashboards used by Neurocrine's field-based Market Access teams. This hands-on role owns the creation of new dashboards, ongoing maintenance and accuracy of existing dashboards, and adapting reporting as field needs change. The role is dedicated solely to Market Access and supports Trade Account Managers, National Account Directors, Corporate Account Managers, Trade/Channel teams, and Payer Marketing. The Manager helps ensure payer data feeding dashboards is accurately mastered and works with Data Management and Commercial Analytics to align reporting with broader data and analytics initiatives. The role also supports vendor deliverables, dashboard quality standards, documentation, and reporting operations.

Requirements

Bachelor's degree and 6 or more years of relevant sales and/or marketing analytics or operations experience in the pharmaceutical, biotech, or related industry.
Six or more years of experience in pharmaceutical or biotech Market Access Operations, Trade/Channel Operations, or Commercial Operations directly supporting Market Access.
Demonstrated hands-on experience building and maintaining dashboards or reports, such as in Power BI, for business or field audiences.
Market Access experience supporting field teams such as Trade Account Managers, National Account Directors, Corporate Account Managers, Trade/Channel teams, and/or Payer Marketing.
Hands-on experience with payer analytics, formulary tracking, account-level reporting, or access performance measurement.
Strong understanding of payer data sources, such as MMIT, IQVIA, claims, specialty pharmacy, 867/secondary sales, and chargebacks, and how they inform access and channel strategy.
Ability to work independently and lead complex initiatives through cross-functional influence rather than direct authority.
Experience partnering with Data Management and/or Commercial Analytics teams to align reporting and data initiatives across functions.
Exposure to payer/account data mastering, including hierarchy management, data governance, and reconciliation across sources.
Proficiency with Power BI or similar BI tools, SQL, advanced Excel, and data validation/QA techniques.
Familiarity with Veeva CRM (Commercial) and understanding of data governance requirements specific to Market Access.
Ability to own dashboard projects from requirements through design, build, testing, and rollout.
Strong understanding of Market Access operations, payer dynamics, and channel/trade economics.
Proficiency with tools and platforms supporting field and payer reporting, including Power BI, Veeva, MMIT, IQVIA, and alignment applications.
Excellent communication, analytical, and problem-solving skills, including the ability to translate complex payer and account data into clear, actionable dashboards.
Strong project management capabilities and demonstrated success managing complex, cross-functional deliverables.
Detail orientation and rigorous data governance instincts, while maintaining perspective on Market Access strategy and field execution priorities.
Comfort operating with ambiguity and competing priorities in a fast-paced, dynamic environment.
Strong stakeholder management skills and the ability to build trust and influence across field teams.

Nice To Haves

Master's degree.
Four or more years of similar experience for candidates with a master's degree.

Responsibilities

Build new reports and dashboards for Market Access field teams, from gathering requirements and designing metrics and layouts through delivery of a field-ready product.
Partner with Field Market Access Leadership, Commercial Effectiveness, and Field Ops to align field reports with Commercial and Market Access strategies.
Maintain existing dashboards, ensuring scheduled data refreshes, report accuracy, and timely identification and resolution of issues.
Communicate updates, issues, and other matters affecting Market Access reporting to stakeholders and users.
Own the build and maintenance of Market Access reporting platforms such as Power BI and Veeva, including payer analytics, formulary status, account-level performance, and chargeback/contract reporting.
Evolve dashboards in response to field needs by adding or retiring views, metrics, and filters and improving usability based on feedback.
Manage operational calendars for dashboard refreshes, reporting releases, and alignment cycles.
Troubleshoot reporting and data issues, partnering with IT and Data Management on root-cause fixes.
Drive dashboard automation and modernization to improve scalability, self-service capability, and turnaround time for new requests.
Support payer data mastering, including payer/plan hierarchies, account and territory mapping, and cross-source reconciliation, with Data Management.
Work with Commercial Analytics to align dashboards with commercial data strategy, KPI definitions, and analytics roadmaps.
Support vendor relationships and deliverables related to payer data, formulary tracking, and access analytics.
Act as a liaison among Market Access field teams, Data Management, and Commercial Analytics to align and sequence dashboard and data priorities.
Help establish QA standards and documentation for dashboards and underlying data to support audit readiness and data integrity.