Fields Operations Manager

Blanton’s Air, Plumbing & Electric•Fayetteville, NC

2d•$75,000 - $95,000•Onsite

About The Position

This role is a leadership seat focused on building high-performing field technicians and owning operational standards. The Field Operations Manager is responsible for delivering an exceptional customer experience and meeting performance targets daily, while developing their team and championing the company's standards in the field. It's a role where leadership is about performance-building, not just scheduling.

Requirements

Demonstrated leadership ability
Proven experience in home services
Excellent customer service orientation

Nice To Haves

Proven experience in field operations / trade management (HVAC, plumbing, or electrical)
Experience using ServiceTitan, or a related field service management software
Advanced trade certifications (HVAC, plumbing, or electrical)

Responsibilities

Lead, coach, and hold your team accountable to Blanton's performance standards
Serve as a service systems expert, ensuring the team consistently follows Blanton's proven field process
Serve as the subject matter expert on Blanton's Service System for field resources
Develop technicians into top ("A" player) performers through hands-on coaching
Complete ride-alongs each day, following Blanton's process — Bloom scorecard, curbside feedback forms, job reviews, huddle report
Schedule and complete 1-on-1s weekly (or bi-weekly with approval)
Facilitate team meetings using the L10 (Level 10) framework
Champion the Blanton's brand in the field and in the community
Own and continuously improve field operating processes
Partner with dispatch to ensure the right tech is on the right call, every time
Resolve escalations and eliminate breakdowns in communication