Field Operations Manager - Meriden, CT

CS Contract Solutions•Meriden, CT

16h•Onsite

About The Position

The Field Operations Manager's responsibilities are to manage technicians in Meriden, CT to provide quality residential and business communications services on a profitable basis while adhering to company policies, procedures, and directives. Develop and maintain an aggressive, knowledgeable, customer focused team that promotes and sells telecommunications products and services while providing a service experience that exceeds the customer's expectations.

Requirements

Must perform work with minimal supervision.
Must be able to prioritize multiple projects and perform under pressure.
Must negotiate timeframes for completion and meet critical deadlines.
Must be willing and able to work with other coworkers to complete job assignments.

Nice To Haves

2+ years of experience managing teams within a telecom technical environment.
2+ years of experience with installation, maintenance, and repair of POTS and HSI.
2+ years of experience with Excel, email, and legacy systems.
Duty Management work will be scheduled on a rotation basis and pager duty will be required.
Requires varying tours and hours including possible mandatory overtime and holidays.

Responsibilities

Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities.
Serve as the single point of contact between Frontier and Contractors to resolve issues arising during the process of daily operations.
Provide training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills.
Lead a team of technicians who meet attendance and performance standards.
Represent CS and Frontier with customers and governmental agencies.
Celebrate successes, appropriately uses rewards and recognition.
Motivate team for continuous improvement and achievement of maximum performance.