Field Operations Leader-Fire Alarm and Security

Total Fire Protection•Pottstown, PA

4d•$45 - $50

About The Position

The Field Operations Leader directs daily field operations for the Fire Alarm Division across the PA/NJ/DE service territory while remaining hands-on with installations, inspections, service, and commissioning. The role is intended for an experienced commercial fire alarm and security technician with small-crew leadership experience. The initial planning assumption is approximately 50% field production and 50% coordination and supervision, with the balance varying according to workload. The position reports directly to the Director, Fire Alarm Division. This is a full-time, hourly, nonexempt position. Target base pay is $45–$50 per hour, subject to qualifications and company approval; overtime is handled under applicable law. The role has no independent authority to change project pricing, contractual scope, or approved budgets without authorization. Total Fire Protection describes a comprehensive benefits package intended to support employees’ professional and personal growth, but does not specify the benefits included.

Requirements

At least 7 years of experience with one or all of the following: Lead Installation Technician and/or Project Management Experience.
Strong commercial fire alarm installation, programming, troubleshooting, and commissioning background.
NICET Certification in Fire Alarm.
EST, Auto Call, or Notifier Certification.
Prior experience leading at least a small field crew, with demonstrated coaching and accountability.
Ability to interpret drawings, risers, device schedules, specifications, and labor budgets.
Strong communication, organization, jobsite safety, and customer-service judgment.
Valid driver’s license and ability to travel throughout the PA/NJ/DE territory.
Relevant credentials and licenses as required by jurisdiction.

Nice To Haves

Familiarity with addressable systems.
Silent Knight and Potter experience are strongly preferred.

Responsibilities

Schedule and dispatch field technicians, coordinating daily priorities, materials, site access, safety, and customer communication.
Personally install, program, troubleshoot, test, and commission commercial fire alarm systems when needed.
Review actual job labor hours against estimated budgets during execution, identify variances, and promptly recommend corrective action.
Lead and coach B-level technicians, assess skills, provide hands-on training, document progress, and address performance concerns.
Manage installation quality, punch lists, inspections, deficiencies, documentation, and job closeout readiness.
Coordinate with the Director on staffing, project constraints, escalations, change orders, and customer commitments.
Ensure work follows applicable adopted codes, AHJ requirements, approved plans, manufacturer instructions, and company procedures.
Accurately allocate time between direct project work and general supervisory or administrative activities.
Own and publish reliable weekly field schedules and daily technician assignments.
Provide weekly job-level labor variance, project risk, and corrective-action reporting.
Establish baseline skills and written development plans for each technician.
Reduce routine field escalations to the Director without compromising safety or quality.
Maintain accurate job documentation, timely deficiency closure, and clear customer updates.