Field Operations Coordinator

City of Richmond•730 East Broad Street, VA

5d•Onsite

About The Position

The City of Richmond Department of Public Utilities Water Utility - Field Operations Division is seeking qualified candidates to fill a Field Operations Coordinator position. The selected candidates will be responsible for dispatching service orders and receiving phone calls for internal and external customers. The selected candidate will be assigned to work the 8:00am – 4:00pm shift. This position serves as Essential Personnel, which means the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions or inclement weather. The selected individuals may be required to work nights, weekends, holidays or on-call, as needed.

Requirements

High School Diploma or GED
Two years of related experience
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

Nice To Haves

At least three (3) years of customer service/emergency communications experience
Strong background working in an emergency communications environment
Written and Oral Communication skills
Experience in Field Service Order Completion is a plus
Experience using Microsoft Word, Excel and Outlook

Responsibilities

Answering calls for service, both emergency and non-emergency
Generate service orders
Dispatching service orders to appropriate crews
Monitoring service order workloads and completion
Closing service orders
Creating daily reports (e.g. workload reports, gas leaks reported vs. repaired, and gas demand report)
Submitting reports to management
Preparing staffing sheets and managing daily staffing of technicians/field crews
Maintaining record of employee call-outs and vacations to ensure proper staffing