Field Operations Coordinator

Understory, Inc.•Madison, WI

12d•$45,000 - $65,000•Hybrid

About The Position

As a Field Operations Coordinator at Understory, you will help ensure our weather station installations and maintenance visits are organized, properly equipped, and successfully completed. This is an ideal opportunity for someone who is highly organized, mechanically inclined, comfortable working directly with customers, and interested in developing hands-on technical skills. Initially, your role will focus heavily on operational coordination, including scheduling with customers, preparing equipment, managing inventory, organizing installation documentation, and supporting field technicians. Over time, you will receive on-the-job training and take on greater responsibility for installing, inspecting, maintaining, and repairing Understory weather stations across the United States. In this role, you will help deliver the on-the-ground technology that powers severe-weather monitoring, early warnings, and risk-mitigation solutions for our solar asset and automotive clients.

Requirements

2-3 years of experience in field service, installation, warehouse, construction, facilities, logistics, military service or operations coordination ideal.
Mechanically inclined and interested in developing hands-on installation and repair skills
Highly organized, dependable, and attentive to detail
Strong communication and customer-service skills
Willing to learn new equipment, systems, and technical processes
Able to follow detailed instructions, checklists, and safety procedures
Comfortable working independently while also collaborating with a partially remote team
Flexible, resourceful, and able to solve problems in a fast-paced environment
Comfortable using basic workplace technology to manage schedules, documentation, inventory, and customer communication
Able to lift objects weighing up to 75 pounds
Comfortable climbing ladders, bending, squatting, stooping, twisting, reaching, walking, standing, and occasionally working at heights or on irregular surfaces
Able to travel approximately 50% of the time, with the remaining time spent supporting operations and equipment preparation
Possess a valid driver’s license and clean driving record
Able to meet the requirements to be insured on company vehicles and willing to drive a company vehicle

Nice To Haves

Climbing certifications or experience working at heights are a plus.

Responsibilities

Coordinate installation and maintenance appointments directly with customers and internal team members
Confirm site details, access requirements, scheduling, and other logistics in advance of field visits
Prepare, test, organize, and package the equipment and tools required for each installation
Maintain accurate equipment, parts, shipping, and warehouse inventory records
Keep the warehouse and equipment-preparation areas clean, safe, and organized
Coordinate equipment shipments and help ensure materials arrive at customer sites on time
Recommend and implement safety procedures and process improvements to drive efficiency
Prepare installation documents, checklists, site information, and project materials
Maintain accurate photo documentation, installation records, service notes, and inventory reporting
Support field technicians during weather station installations, inspections, maintenance, and repairs
Travel to customer locations across the United States and serve as a professional, responsive representative of Understory
Learn Understory’s installation and maintenance processes through hands-on training and supervised fieldwork
Gradually take ownership of routine installations, mechanical maintenance, and basic troubleshooting
Help ensure projects meet technical, operational, safety, and customer requirements
Identify potential scheduling, equipment, or site issues and coordinate with the appropriate team members to resolve them