Field Operations Coordinator

XNRGY Climate Systems•Mesa, AZ

23h•Onsite

About The Position

XNRGY Climate Systems is seeking a Field Operations Coordinator to support their Service Operations organization and mission-critical field projects. This role will be based in Mesa, Arizona, with potential travel to project sites in Texas. The position acts as a liaison between Human Resources, Service Operations, project leadership, and field employees, providing hands-on support and coordinating daily operational details to ensure project teams are prepared, connected, and compliant. The Field Operations Coordinator will assist with HR processes, field workforce coordination, onboarding, payroll, travel policy administration, site readiness, compliance, employee engagement, and project communication. This role will ensure field teams receive timely guidance and operational support, while partnering with HR and Operations leadership to monitor needs, resolve issues, and escalate when necessary. As the Service Operations business unit grows, this role may also support technician development, learning plans, skills evaluations, and career progression.

Requirements

Bachelor’s degree in Human Resources, Business Administration, Operations, or a related discipline preferred.
5–7 years of progressive experience, preferably supporting a defined client group, region, field workforce, or multi-site operation.
Experience supporting field service, construction, project-based, or mission-critical work environments strongly preferred.
Demonstrated ability to balance employee-facing responsibilities with operational coordination, project support, and field stakeholder needs.
Working knowledge of employee relations, onboarding, HRIS transactions, payroll support, compliance processes, performance management, and employment documentation requirements.
Strong judgment, analytical thinking, attention to detail, and ability to manage competing priorities in a fast-paced field environment.
Proven ability to build trusted relationships with employees, managers, HR partners, project leaders, and operations stakeholders.
Willingness and ability to travel regularly to assigned project sites.
Bilingual English/Spanish skills are a plus.

Nice To Haves

Bilingual English/Spanish skills

Responsibilities

Serve as the day-to-day contact for employees, managers, project leaders, and field technicians, responding to questions and coordinating timely follow-up across phone, chat, email, and in-person interactions.
Provide support for employee relations, performance management, compensation and employee changes, leave requests, offboarding, exit interviews, HRIS transactions, reporting, and related employee support activities.
Coordinate new hire, transfer, and field technician onboarding, including travel scheduling, orientation planning, benefits and HR presentations, site readiness coordination, and alignment with safety leaders on required training and site orientation schedules.
Manage completion, submission, and maintenance of required onboarding, employment, transfer, and project/site documentation in accordance with procedures, company policy, and applicable compliance requirements.
Partner with project management and payroll/HR teams to support time management processes, including review of reported hours, edits, approvals, and escalation of payroll-related issues.
Support field operations coordination by monitoring employee support needs, travel policy compliance, onboarding readiness, project communication gaps, technician deployment support, and site-related issues that require escalation to HR or Operations leadership.
Address employee relations concerns and workplace conflicts in partnership with HR leadership, helping maintain a respectful, compliant, and productive field work environment.
Support technician skills evaluations and training initiatives in partnership with Service Operations and HR leadership.
Coordinate employee engagement, recognition, team building, community involvement, and field morale initiatives in partnership with project leadership.
Support project and employee communications for key programs, including open enrollment, field policy updates, travel updates, and other assigned HR or operations initiatives.
Participate in cross-functional meetings with Service Operations, project leadership, and field stakeholders to ensure alignment on staffing, employee support, compliance, and operational priorities.