Field Operations and Training Specialist- MO, IL, PA, NY

Packard Culligan Water•Pittsburgh, PA

4d•Hybrid

About The Position

The Field Operations and Training Specialist supports sales, installation, and service operations across multiple dealerships. The role trains technicians and supports compliance with regulatory standards, manages equipment float and vendor relationships, and promotes operational excellence across the region. Through hands-on training, repair-workflow improvements, and collaboration across teams, the Specialist helps improve service quality, technician performance, and business efficiency. The Specialist provides dealership support for troubleshooting, installations, repairs, equipment inventory, and sales application guidelines. They develop training plans and procedures for equipment, identify technician skill gaps, deliver onboarding and ongoing technical education, and maintain training and certification records in collaboration with HR. The role also improves equipment repair workflows and turnaround times, coordinates vendor relationships, monitors dealership performance, supports operational programs, and helps maintain safe, compliant work environments. This position supports multiple dealerships and requires travel up to 75% of the time, with remote support as needed. The employee must live within a commutable distance of an Eastern or Gateway dealership. The role may also involve other related duties as assigned. Employment is contingent on a pre-employment background check, drug screening, DOT physical, and Motor Vehicle Record review.

Requirements

Experience in operations, technical training, or field service support.
Effective communication and leadership skills.
Ability to develop and deliver training programs.
Familiarity with regulatory compliance and vendor management.
Must be located within a commutable distance from one of the Eastern and Gateway dealerships.
Able to travel up to 75% of the time.
Subject to a pre-employment background check, drug screening, DOT physical, and Motor Vehicle Record review.

Responsibilities

Provide real-time dealership support for troubleshooting, installations, and repairs.
Ensure proper inventory management and maintain and update sales application guidelines for Sales Representatives.
Develop training plans for new and used equipment and document processes and procedures.
Ensure technicians comply with state regulatory guidelines.
Identify technician skill gaps and develop targeted training programs.
Facilitate onboarding and ongoing technical education for Service Technicians.
Conduct classroom, hands-on, and on-the-job training sessions.
Work with HR to maintain technician training records and certifications.
Design layouts, workflows, and equipment processes for efficient repair operations.
Explore centralized solutions for complex equipment repairs and implement practices to reduce turnaround time and improve productivity.
Act as a liaison between Service Technicians, Operations leaders, and Culligan International.
Identify and evaluate vendors for installation and service materials; negotiate contracts, pricing, and service levels; and handle vendor-related issues.
Promote a customer-first culture and communicate performance expectations.
Monitor dealership performance against goals and Customer Service Levels and support corrective actions and action plans.
Provide field operations feedback to leadership teams.
Assist with new-hire training, service-zone development, and field operations programs.
Support dealerships with PE/DI plant issues, re-routes, and operational benchmarks.
Foster open communication and a collaborative team environment.
Ensure dealerships maintain safe fleets and compliant work environments.
Recognize achievements, resolve barriers, and encourage innovation.
Safeguard company assets, support employee development, align goals with strategic direction, and identify performance improvement opportunities.
Provide remote support as needed and perform other related duties as assigned.