Field Operations and Auction Performance Senior Manager

OPENLANE•Carmel, IN

About The Position

OPENLANE is seeking a senior leader for LaneLink to set the strategic direction for its nationwide field organization and auction partnerships. The role oversees a high-impact team of Remarketing Field Representatives and is accountable for the aggregate performance and scalability of operations for a portfolio exceeding $500 million in annual assets. The position balances financial accountability with people leadership to drive remarketing outcomes. The Senior Manager establishes operating models and performance standards for the national field team, coaches and calibrates performance across markets, and owns relationships with auction leadership. The role uses data-driven scorecards to influence service levels and operational execution, develops strategies to maximize efficiency and client outcomes, and designs workflows and tools that promote consistency. It also serves as the final escalation point for high-stakes arbitrations and operational risks and advises key clients on market conditions and performance. The position reports to the Director of Remarketing and collaborates with LaneLink executive leadership and Product teams, senior auction group leadership and NAAA representatives, institutional clients, and Sales Leadership. Work is remote or hybrid, with significant field presence and travel up to 75%. The annual salary range is $100,000 to $110,000 USD, depending on experience, skill set, qualifications, and other relevant factors.

Requirements

At least 10 years of experience in remarketing, auction operations leadership, or automotive field management.
Bachelor’s or Master’s degree in Logistics, Business, or a related field, or comparable experience.
Proven track record of leading distributed teams across multiple regions.
Experience managing large-scale asset portfolios, with a minimum of $100 million and ideally $500 million or more.
Ability to travel extensively, up to 75%, to auction locations and client sites.
Familiarity with Google Suite products and remarketing programs such as AutoIMS, MMR, and Edge Pipeline.
Advanced stakeholder-management and executive-level communication skills.
Mastery of NAAA standards, auction operations, and wholesale market trends.
Deep understanding of vehicle reconditioning ROI and pricing strategies.
Proven ability to design and implement performance scorecards and standardized KPIs.
Fluency in remarketing technology platforms and data analytics tools.
Ability to translate complex market data into actionable field strategies.

Nice To Haves

Previous experience in an enterprise-level Director role within the remarketing industry.
Deep involvement with NAAA committee work or industry-standard setting.
Experience with change management in a high-growth or evolving corporate environment.

Responsibilities

Define the operating model and performance standards for the national field team; lead, coach, and calibrate performance across all markets.
Own relationships with auction leadership and use data-driven scorecards to influence service levels and operational execution.
Drive the overarching strategy for more than $500 million in annual vehicle assets to maximize efficiency and client outcomes.
Design workflows and tools that ensure consistency, and serve as the final escalation point for high-stakes arbitrations and operational risks.
Act as a strategic advisor to key clients, providing insights into market conditions and performance results.
Standardize best practices across auction locations to ensure a consistent LaneLink experience.
Implement tools and technology that enable the field team to operate effectively.
Meet or exceed benchmarks for net recovery, cycle time, and return on investment.
Scale the field organization to handle increased volume while maintaining high quality-control standards.

Benefits

Medical, dental, and vision benefits with employer HSA contributions and FSA options in the US.
Immediately vested 401(k) with company match in the US or RRSP with company match in Canada.
Paid vacation, personal, and sick time.
Paid maternity and paternity leave in the US.
Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the US.
Employee Assistance Program.
Employer-paid Leap into Service Day to volunteer.
Tuition reimbursement for eligible programs.
Opportunities to expand skills and share knowledge across a publicly traded, global organization.
Internal promotions, diverse career paths, and meaningful advancement opportunities.