Field Operations and Auction Performance Senior Manager
About The Position
OPENLANE is seeking a Field Operations and Auction Performance Senior Manager to provide senior leadership for LaneLink’s field organization and nationwide auction partnerships. The role sets the strategic direction for a high-impact team of Remarketing Field Representatives and is accountable for the performance and scalability of operations supporting a portfolio exceeding $500 million in annual vehicle assets. The Senior Manager develops operating models and performance standards, leads and coaches a distributed field team, and works with auction leaders to improve service levels and operational execution. The role shapes asset-management strategy to maximize efficiency, net recovery, and client outcomes; establishes workflows, tools, scorecards, and standardized KPIs; and acts as the final escalation point for high-stakes arbitrations and operational risks. The position also advises key clients on market conditions and performance. This role reports to the Director of Remarketing and collaborates with LaneLink executive leadership and Product teams, senior auction leadership and NAAA representatives, institutional clients, and Sales leadership. It is remote or hybrid and requires significant travel, up to 75% of the time.
Requirements
- At least 10 years of experience in remarketing, auction operations leadership, or automotive field management.
- At least 10 years of experience leading distributed operations or regional remarketing teams.
- Bachelor’s or Master’s degree in Logistics, Business, or a related field, or comparable experience.
- Proven track record leading distributed teams across multiple regions.
- Experience managing large-scale asset portfolios of at least $100 million, ideally $500 million or more, with a focus on net recovery.
- Proven ability to design and implement performance scorecards and standardized KPIs.
- Mastery of NAAA standards, auction operations, and wholesale market trends.
- Deep understanding of vehicle reconditioning ROI and pricing strategies.
- Fluency in remarketing technology platforms and data analytics tools, and ability to translate market data into actionable field strategies.
- Advanced stakeholder management and executive-level communication skills.
- Ability to travel extensively, up to 75%, to auction locations and client sites.
- Familiarity with Google Suite products and remarketing programs such as AutoIMS, MMR, and Edge Pipeline.
Nice To Haves
- Previous experience in an enterprise-level Director role within the remarketing industry.
- Deep involvement with NAAA committee work or industry-standard setting.
- Experience with change management in a high-growth or evolving corporate environment.
Responsibilities
- Define the national field team’s operating model and performance standards; lead, coach, and calibrate performance across markets.
- Own relationships with auction leadership and use data-driven scorecards to influence service levels and operational execution.
- Set the overarching strategy for annual vehicle assets of $500 million or more to maximize efficiency and client outcomes.
- Design workflows and tools that promote consistent operations.
- Serve as the final escalation point for high-stakes arbitrations and operational risks.
- Advise key clients on market conditions and performance results.
- Standardize best practices across auction locations to provide a consistent LaneLink experience.
- Implement tools and technology that help the field team operate effectively.
- Meet or exceed benchmarks for net recovery, cycle time, and ROI.
- Scale the field organization to support increased volume while maintaining quality-control standards.
Benefits
- Competitive pay.
- Medical, dental, and vision benefits with employer HSA contributions and FSA options in the US.
- Immediately vested 401(k) in the US or RRSP in Canada, with company match.
- Paid vacation, personal, and sick time.
- Paid maternity and paternity leave in the US.
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the US.
- Robust Employee Assistance Program.
- Employer-paid Leap into Service Day for volunteering.
- Tuition reimbursement for eligible programs.
- Opportunities to expand skills and share knowledge across a publicly traded, global organization.
- Company culture of internal promotions, diverse career paths, and meaningful advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
